Self-motivated, dedicated and reliable individual with a strong background in hospitality.. High level of commitment and professionalism offered in return for challenge, job satisfaction and the opportunity to build on existing experience. Rooms division specialist / all rounder with tenure in front office and housekeeping management.
2018 - 2019 (1 Year)
The Alida Savannah, A Tribute Portfolio Hotel, الولايات المتحدة
Part of the Pre opening of the hotel, helping in setting up, recruitment and training of new housekeeping staffs. brLearn to inspect and supervise the housekeeping attendants or lobby attendants on a daily basis; learn to ensure that cleanliness of guest rooms and public areas meet established hotel standards; learn to verify maintenance and set-up standards; learn to oversee turndown, mini-bar and linen attendants; learn to supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions; learn to assist in scheduling rooms/ room assignment; learn to review assignments of employees and make necessary adjustments. brLearn to analyze a team\s performance; set performance goals for team and individual team members; assist with the development and implementation of training and performance improvement plans; learn to communicate effectively with staff members and provide ongoing support and guidance; learn to hold team members accountable for their goals and responsibilities; train, coach and counsel staff members; learn to conduct performance reviews; learn to motivate team members; learn to select, train and retain team members; learn disciplinary actions and dismissal procedures. brLearn to monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; learn to manage inventory; assist with daily and weekly forecasting, scheduling and staffing; learn payroll procedures; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy2017 - 2018 (1 Year)
Heritage Le Telfair Golf Wellness Resort, موريشيوس
Ensuring Satisfaction (Guest Feedback, Social Media Review).Financial Performance (Up selling, Room Revenue, Operation Auditing).Showing Initiative, Problem Solving, Staff Training, Team Leading. Manages and motivates the Front Office team in order to provide a high standard of service for customers. <br>Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. Oversee and supervises guest arrivals and departures with the front office supervisor and duty managers. Provide high level of customer service and maintain a high profile in the day to day front office operations. Ensure that personalized service is offered to each and every guest. Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. Prepare monthly and daily revenue report and circulate to all HOD\s. Prepare Room revenue and occupancy forecast take action on rate strategies. Involved in recruitment of new team members for front office. Integrates and trains employees, providing support for skills development. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Makes sure that the hotel\s pricing policy and sales pitches are duly applied in order to optimize RevPAR (Revenue per available room).Have a good knowledge of all systems and standard operating procedures of front office. Ensures that guest documentation and information is available and up-to-date.2015 - 2017 (2 Years)
Le Domaine De L'Orangeraie, سيشيل
Ensure and provide flawless, upscale, professional guest service experiences, analyze guests' feedback and provide strategic direction to improve overall rating, actively listen to guests' needs, demands, and complaints and respond accordingly, oversee and coordinate arrivals and departures of all guests, ensure coordination of communication between guests and staff and follow up to ensure complete service recovery, direct, coach, manage, train and lead guest relations team to ensure all standards and procedures are being respected and met efficiently, appraise team's performance, examine activities logbook, handover book, and as-signed tasks appropriately on daily basis, prepare duty roster and vacation planner for team.2013 - 2015 (2 Years)
Savoy Seychelles Resort & Spa, سيشيل
Part of the pre hotel opening. SOP implementation, training, role play with different possible scenarios, cross exposures in other departments, brainstorming to improve the standard of Front Office, set up for entire resort (rooms & offices), rate management, reservation & revenue training, full fidelio & micros training, preparation of all files, document-tation and set up of reception.2013 - 2013 (0Months)
LUX* Maldives, جزر المالديف
Supervise Front Desk operations during your assigned shift to a consistently high standard, ensure that shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events, advise the shift team of any special events or VIP Guests in the hotel that day, monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work, maximize sales revenues through up-selling and marketing program, manage Guest requests, inquiries, and complaints promptly and completely, maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service, prepare Manifest for Seaplane & Domestic flights departure, prepare daily rebate form, sign and approve ac-accordingly, conduct daily briefings to ensure good communication, give daily training to team members and submit reports to Director of Training and HOD.2012 - 2013 (1 Year)
The Residence Mauritius, موريشيوس
Provide outstanding services and ensure customer satisfaction.2011 - 2012 (1 Year)
Constance Lemuria Resort Seychelles, سيشيل
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.2010 - 2011 (1 Year)
Maritim Hotel Mauritius, موريشيوس
Answer the phone at the front desk to respond to current and prospective guests’ needs2008 - 2010 (2 Years)
Sugar Beach Resort, موريشيوس
Answering all incoming and internal calls as laid out in the standard and ensures efficient connection with the correct person., take messages for the guest upon request of the travel agent, friends and others, assists our customers with clerical duties such as sending faxes, making photocopies, cover-sant with the daily weather forecast, co-ordinate communication within the hotel in the event of an emergency, monitor the fire control panel. Is fully aware of all emergency procedures in the event of fire, bomb alarm, evacuation, etc; responsible to set wake up calls for guests, keep a track of daily events, attend briefings.2008 - 2008 (0Months)
Hilton Mauritius Resort &Spa, موريشيوس
Perform all check-in and check-out tasks