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Adrian Liebrecht's Activity
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Education
Education Not Mentioned.
Certifications & Awards
Certifications & Awards Not Mentioned
Skills
• Financial Management and Budgeting • Food and Beverage Management • People Management • Training
Experience
Operations Manager
2017 - 2020 (3 Years)
Karma Rottnest, Australia
Responsibilities: • Responsible for managing the hotel consisting of luxury bedrooms, a restaurant, bar, spa and pool creating a synergy between different units and effectively utilising talent and resources to deliver outstanding results • Exercising financial and revenue management skills coupled with budgeting and forecasting to boost financial performance • Identifying and implementing efficiency improvements to enhance operations, streamline work and drive growth across all divisions • Ensuring brand standards are consistently upheld and embedded into daily working practices and procedures to maintain brand reputation and standards accordingly • Promoting strict compliance with food and hygiene standards and safe working systems ensuring quality and consistency across the board • Undertaking audits within each department including SOP implementation and identifying areas of improvement and implementing these in order to optimise financial performance and further enhance customer service • Conducting staff appraisals, identifying training gaps, coaching and mentoring them, approving annual leave and handling any disciplinary and grievance matters if required • Continually monitoring operational standards, finances, guest satisfaction, legal requirements and profits and realigning activities so a continuous improvement approach is always adopted • Providing operational support to Heads of Departments so they understand costs controls and profitability without compromising the customer service standards • Overseeing all recruitment, ensuring all employees receive a high standard of training to ensure a consistent service approach across the hotel • Ensuring that the establishment complies with all licensing laws including being a positive health and safety advocate to protect guests, employees and hotel reputation • Ensuring all staff complete necessary training in line with standards and obligations to support a positive health and safety culture to target a zero- incident record