Experienced in front office /Secretary/ Admin assistant responsibilities /Sales /Customer service with Expert in Microsoft Office, Excellent in English communication, possess strong customer relations approach, Presentation skills. Sales process.
Basic Info
Industry:Hotels & Resorts
Department:Front of House
Job Level:Staff Line level
Nationality:Kenya
Current City:Doha
Current Country:Qatar
Education Level:
Diploma
Basic Info
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LYNDAH MALEMBA's Activity
No Activity
Education
DIPLOMA CABIN CREW
January 2007 - November 2010
NAIROBI AVIATION COLLEGE, Kenya
Certifications & Awards
RECOMMENDATION LETTER
NYALI BEACH HOTEL
INFORMATION TECHNOLOGY CERTIFICATE
VOCATIONAL COLLEGE
DIPLOMA CERTIFICATE
NAIROBI AVIATION
Skills
RESERVATION SYSTEM USE
IT SKILLS
PRESENTATION SKILLS
OFFICE MANAGEMENT
ADMINISTRATION SKILLS
COMMUNICATION SKILLS
CUSTOMER SERVICE
Experience
Front Office Agent
2010 - 2011 (1 Year)
NYALI BEACH HOTEL SPA, Kenya
• Receiving in coming guests to the Hotel. • Provided information service on questions the guests had. • Switch board management. • Effectively dealt with complaints. • Assisted in doing check in and check out. • Handled filling arrival and departure register. • Made reservations by phone or email. • Described menu and drinks to the guests and informed them of the specials