An energetic, self-motivated, young professional with an outgoing personality, having goodcommunication skill with an outstanding ability required for hospitality industry. Being efficient and hardworking, my objective is to utilize my skills in four major departments of hotel industry ina professional way for the mutual benefit of myself and organization.Guest Service Agent• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.• Maintain effective communication with all related departments to ensure smooth service delivery.• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services.• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries.• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy. • Ensure all guest registrations are completed and correspond with Opera PMS Guest information.Kempiniski Mall of the Emirates Hotel (Dubai, UAE) June 2012 – Aug 2013