2016 - 2018 (2 Years)
BUPA Arabia for Cooperative Insurance Company, Saudi Arabia
1. Project manager for an electronic document system.2012 - 2015 (3 Years)
HYDER Consulting Middle East Ltd. International, Saudi Arabia
Reporting to Design Manager2007 - 2012 (5 Years)
Zuhair Fayez Partnership Engineering Consultants, Saudi Arabia
“– Reporting to Vice President2005 - 2007 (2 Years)
InterContinental Hotels Group (IHG) at Crowne Plaza, Saudi Arabia
Reporting to Front Office Manager <br> <br> Greet, communicate with, and welcome guests <br> <br> Undertaking front desk service duties. <br> <br> Administering check-in and check-outs. <br> <br> Assigning rooms and issuing keys. <br> <br> Delivering mail and messages. <br> <br> Processing guest payments and managing bills. <br> <br> Coordinating with porters, concierge, kitchen staff, and housekeeping. <br> <br> Acting as a central source of information for guests during their stay. <br> <br> Processing food and beverage requests. <br> <br> Resolving problems and dealing with conflict or tension with disappointed guests. <br> <br> Coordinating third-party services such as tour guides, taxis, airport transfers, and rental cars. <br> <br> Handling all the business management related to Front Office. <br> <br> Handling all history files for the Guests. <br> <br> Preserving all Guest bound Hospitality realms. <br> <br> Insert data and update guest’s profiles, with archiving guest’s forms/personal data/update the accommodation payment status. <br> <br> Keep the front desk clean, tidy, and supplied with all the necessary supplies. <br> <br> Answer all the customers\ questions and address their complaints. <br> <br> Answer all incoming calls and redirect them or keep messages. <br> <br> Receive letters, packages and send them to the appropriate destination. <br> <br> Monitor office supplies. <br> <br> Place supply orders when necessary. <br> <br> Monitor and update records and files. <br> <br>Achievement/s on Hospitality: <br>1. Best Employee of the Year (2006) at Crowne Plaza Jeddah. <br>2. Best Employee of the Month (June 2007) at Crowne Plaza Jeddah. <br>3. (Greeting Letters Gifts Rewards from the General Manager of Crowne Plaza Hotel for the superior hard job I’ve done and fulfilled additional missions given to my responsibility).