I am forward thinking, hardworking and dynamic person who will ensure that what has to be done is done effectively and efficiently, I hastened to submit my resume for your review. As a highly organized office manager and team leader with more than 11 years of experience overseeing front desk operations and staff, I am prepared to significantly contribute to your hotel’s objectives.My background includes excellent experience in leadership positions in fast-paced front desk offices at leading hotel brands including JAZ Makadi Saraya Resort (JAZ Tourism & Hotels Group) – and SENSIMAR Makadi (JAZ Tourism & Hotels Group )-. From scheduling work shifts and overseeing administrative operations to managing budgets and ensuring top-notch guest service, I excel at performing comprehensive management tasks to drive efficiency and productivity. Furthermore, I am highly skilled in prioritizing tasks, developing effective communication and organizational procedures, and supervising front desk personnel while maintaining compliance with all guidelines and standards.Highlights of my experience include…Overseeing administrative support functions—including meeting coordination, financial reconciliation, scheduling, and issue resolution—while handling all guest concerns in a courteous and professional manner.Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures.Communicating regularly and effectively with cross-functional departments such as Guest Services, Concierge, Bellman, and Shuttle Service.Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.My skills in front office leadership and general administration have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome.
The Educational Institute Of The American Hotel&lodging Association Awards For Successful Completion Of Skills For Success
The Ministry Of Tourism, The Egyptian Tourism Federation And International Development Ireland IDI Awards This For The Professional Management Training In Service Excellence
The Ministry Of Tourism, The Egyptian Tourism Federation And Edinburgh College Award For Successful Completion Of Green Hotels
2017 - 2020 (3 Years)
Jaz tourism &Hotel Group, Egypt
To ensure a smooth overall operation of Front Office2008 - 2017 (9 Years)
Jaz Tourism and hotels group, United Arab Emirates UAE
• Oversee the Front Office Team to ensure that Team Members are prepared and well-informed to deliver brour Guests an exceptional experience from check-in through check-out and responsible for managing the first brimpressions of our Guests. br Oversee the entire Front Office operation to maintain high standards br Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement br Ensure regular and VIP Guests are recognised and that the Front Office department operates with bra sales attitude and promotes the hotel brand\s loyalty scheme br Maximise room occupancy at best rates and use up-selling techniques to promote hotel services brand facilities br Set departmental objectives, work schedules, budgets, policies, and procedures br Monitor the appearance, standards, and performance of the Front Office Team Members with an bremphasis on training and teamwork br Ensure Team Members have current knowledge of hotel products, services, pricing and policies br Maintain good communication and working relationships with all hotel departments br Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing brStandards of Excellence and promoting a strong team atmosphere and culture. br Manage staff performance issues in compliance with company policies and procedures br Recruit, manage, train and develop the Front Office team br Comply with hotel security, fire regulations and all health and safety legislation br Act in accordance with policies and procedures when working with front of house equipment and brproperty management systems br Assist with other departments, as necessary