Marafhel Malabanan

• Business Development Executive

  March 2019 - Present (1 Year)

  Hozpitality Group- Hospitality Media, Networking Career Website, United Arab Emirates UAE

  • Identifying new sales leads. br• Pitching products and/or services. br• Maintaining fruitful relationships with existing customers. br• Researching hotels/suppliers and individuals online (especially on LinkedIn) to identify new leads and potential new markets. br• Researching the needs of other companies and learning who makes decisions about purchasing. br• Contacting potential clients via email or phone to establish rapport and set up meetings. br• Attending conferences, meetings, and industry events. br• Negotiating and renegotiating by phone, email, and in person. br• Set up meetings between our CEO and the higher management of the prospect client. br• Post and share articles on company site as well as on social media platforms like LinkedIn Facebook. br• Help the clients with candidate database search whenever required. br• Helps facilitate and promote award events and conference; Hozpitality Excellence Awards, Hozpitality Chef Excellence Awards and GM Conference every year. br• Maintain and update the database in the CRM.
• Guest Relations Executive

  December 2015 - February 2019 (4 Years)

  Ramada Deira Hotel, United Arab Emirates UAE

  • Welcomes and greet guests as soon as they arrive. br• Copy, file and maintain paper or electronic documents and records for future references. br• Attended and blocked VIP guest rooms, Inter-Connecting requests, suite, and guests celebrating occasions. br• Answers guest inquiries through phone, email or face to face. br• Liaising with different departments for a smooth operation and coordinate with the team for meeting related details. br• Giving administrative assistance to HR department for hotel events, parties and team building. br• Increased response rate by replying to guest feedback and queries through various Online Channels like Trip Advisor, Expedia Central, Medallia and Booking.com. br• Managing rates and allocations from Sabre Synxis Control Center and RateGain Channel Manager in the absence of the Front Office Manager. br• Met the guest room standards by inspecting rooms and sending reports to the General Manager in accordance with Wyndham Quality Assurance. br• Reached first place by actively enrolling guests to Wyndham Loyalty Program and posting guest stay through Edesk. br• Engaging with guests to build rapport and to avoid online complaints. br• Sending monthly reports to the General Manager and Head of Departments. br• Duty Manager Schedule every Saturday and Monday of the week. br• Handling Front Office Stock Requisitions and marketing collaterals. br• Helping reception and reservations if needed.
• Guest Service Agent

  November 2012 - February 2015 (3 Years)

  Flora Grand Hotel, United Arab Emirates UAE

  • Providing pleasant check-in and check-out experience to guests. br• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary Attending guest inquiries and needs. br• Submitting reports to the Manager on duty. br• Thoroughly understand and adheres to proper credit, cheque- cashing, and cash handling policies and procedures. br• Sending Passports to CID Website with all the required details of the guest checked-in in the hotel. br• Tallying the entire Guest in-house from Opera versus CID Website. br• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. br• Answering all the calls, internal/external. Attending all the guest requests, needs and complains.
• Marketing Assistant

  March 2012 - September 2012 (6Months)

  Max’s Monte Vista, Philippines

  • Providing assistance in terms of logistics to events like Seminar, Wedding, Kiddy party, Baptismal and br Birthday. br• Responsible for conducting a program for the event and hosting. br• Assisting in serving of foods and attend to all the concerns of the client in the event room. br• Encoding Ninong ko si Max details online for those who celebrated Baptismal Party at Max’s Monte br Vista. br• Telemarketing for the event promotion and possible deliveries. br• Responsible for the set-up of the function rooms according to the request of the guests.

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