Marafhel Malabanan
Executive Administrative Assistant - fäm Properties
Executive Administrative Assistant - fäm Properties
Dubai, United Arab Emirates UAE
Marafhel Malabanan
Executive Administrative Assistant - fäm PropertiesDubai, United Arab Emirates UAE
ABOUT
Enthusiastic Business Development Executive, a dedicated employee with high integrity, strong work ethic and great leadership skills. Over 7 years of experience in Hospitality Industry, resourceful and committed to achieving set goals in a timely manner. Flexible and hardworking with strong drive to succeed.
Basic Info
Industry: Real Estate
Department: Head Office/Admin-Corporate
Job Level: Management
Job Role: Administration Assistants
Nationality: Philippines
Town/City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Diploma
Marafhel Malabanan's Activity
Experience
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Executive Administrative Assistant
November 2020 - Present (2 Years)
fäm Properties, United Arab Emirates UAE
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Business Development Executive
March 2019 - November 2020 (1 Year)
Hozpitality Group- Hospitality Media, Networking Career Website, United Arab Emirates UAE
• Identifying new sales leads. br• Pitching products and/or services. br• Maintaining fruitful relationships with existing customers. br• Researching hotels/suppliers and individuals online (especially on LinkedIn) to identify new leads and potential new markets. br• Researching the needs of other companies and learning who makes decisions about purchasing. br• Contacting potential clients via email or phone to establish rapport and set up meetings. br• Attending conferences, meetings, and industry events. br• Negotiating and renegotiating by phone, email, and in person. br• Set up meetings between our CEO and the higher management of the prospect client. br• Post and share articles on company site as well as on social media platforms like LinkedIn Facebook. br• Help the clients with candidate database search whenever required. br• Helps facilitate and promote award events and conference; Hozpitality Excellence Awards, Hozpitality Chef Excellence Awards and GM Conference every year. br• Maintain and update the database in the CRM. -
Guest Relations Executive
December 2015 - February 2019 (4 Years)
Ramada Deira Hotel, United Arab Emirates UAE
• Welcomes and greet guests as soon as they arrive. br• Copy, file and maintain paper or electronic documents and records for future references. br• Attended and blocked VIP guest rooms, Inter-Connecting requests, suite, and guests celebrating occasions. br• Answers guest inquiries through phone, email or face to face. br• Liaising with different departments for a smooth operation and coordinate with the team for meeting related details. br• Giving administrative assistance to HR department for hotel events, parties and team building. br• Increased response rate by replying to guest feedback and queries through various Online Channels like Trip Advisor, Expedia Central, Medallia and Booking.com. br• Managing rates and allocations from Sabre Synxis Control Center and RateGain Channel Manager in the absence of the Front Office Manager. br• Met the guest room standards by inspecting rooms and sending reports to the General Manager in accordance with Wyndham Quality Assurance. br• Reached first place by actively enrolling guests to Wyndham Loyalty Program and posting guest stay through Edesk. br• Engaging with guests to build rapport and to avoid online complaints. br• Sending monthly reports to the General Manager and Head of Departments. br• Duty Manager Schedule every Saturday and Monday of the week. br• Handling Front Office Stock Requisitions and marketing collaterals. br• Helping reception and reservations if needed. -
Guest Service Agent
November 2012 - February 2015 (3 Years)
Flora Grand Hotel, United Arab Emirates UAE
• Providing pleasant check-in and check-out experience to guests. br• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary Attending guest inquiries and needs. br• Submitting reports to the Manager on duty. br• Thoroughly understand and adheres to proper credit, cheque- cashing, and cash handling policies and procedures. br• Sending Passports to CID Website with all the required details of the guest checked-in in the hotel. br• Tallying the entire Guest in-house from Opera versus CID Website. br• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. br• Answering all the calls, internal/external. Attending all the guest requests, needs and complains. -
Marketing Assistant
March 2012 - September 2012 (6Months)
Max’s Monte Vista, Philippines
• Providing assistance in terms of logistics to events like Seminar, Wedding, Kiddy party, Baptismal and br Birthday. br• Responsible for conducting a program for the event and hosting. br• Assisting in serving of foods and attend to all the concerns of the client in the event room. br• Encoding Ninong ko si Max details online for those who celebrated Baptismal Party at Max’s Monte br Vista. br• Telemarketing for the event promotion and possible deliveries. br• Responsible for the set-up of the function rooms according to the request of the guests.
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