A person trustworthy, flexible, approcable, hard working and willling to do extra mile.
December 2019 - September 2020 (1 Year)
Alive and Well Resorts LTD., PhilippinesContacts the guests prior to arrival and offers pre-arrival service. <br>● Arranges arrival procedures such as checking in travel documents and credit card details into the resort <br>system. <br>● Greets guests by name upon arrival and escorts them to their room. <br>● Provides room orientation, and outdoor facilities. <br>● Utilizes guest names throughout their stay. <br>● Offers beverage and dining services. <br>● Provides Wine Services. <br>● Provides an overview of all facilities, and available attractions for their comfort. <br>● Partners and collaborates with other departments to fulfill requests. <br>● Travels locally to shop for groceries. <br>● Organizes and coordinates all dinners, events and functions upon request. <br>● Assists guests in unpacking, packing and offers additional services: shoe polish, brush, press, perform <br>minor repairs to clothing. <br>● Arranges online restaurant reservations, massage and spa services. <br>● Answers all phone calls and receives guest visitors. <br>● Coordinates housekeeping service to include turndown and any other housekeeping requests. <br>● Coordinates and executes guest onsite and off-site activities. <br>● Arranges booking for guest indoor and outdoor water activities. <br>● Reports deficiencies or safety hazards to Engineering and Housekeeping and coordinates room <br>maintenance. <br>● Maintains confidentiality of guest information and activities. <br>● 24 hours on call in service. <br>Perform other duties as assigned. <br>● Arranges company car rentals upon guest request. <br> <br>Checking cash flows on a weekly basis. <br>● Conduct beverage inventories. <br>● Making weekly requisitions needed in daily operations.
May 2017 - November 2017 (6Months)
Khaled Juffali Resident, PhilippinesIn-charge on general food & beverage and Household services.
January 2016 - November 2016 (10Months)
Elegancia Hospitality & Facility Management Services, Qatar● Provides effective leadership to the supporting service team to achieve and exceed the level of service and
November 2013 - January 2016 (3 Years)
Elegancia Hospitality Facility Management Services, QatarMake sure all the guest requests and preferences are arranged and ready before operation. br● In charge for monthly inventories and schedules, weekly requisitions, and stocks br● Ensuring the cleanliness of preparation dining, kitchen, and pantry areas. br● Make sure all the guests greet upon arrival and assist on their table request. br● Conducting daily staff briefing to ensure all the guest concerns and complaints are discussed and sorted. br● Preparation of service stations for the hot and cold beverages, food deliveries, crockery ceramic items, brtable linens and mesin plus items before the actual service. br● Knowledgeable on service sequence according to company standards. br● Ensuring the all nearly expiry goods and disposing the item if necessary. br● Should have the knowledge and skills on presenting the menu, answering questions about menu items and brmaking recommendations if necessary. br● In charge for proper stocking of glasses, plates and crockery, and all other serving tools. br● Ensure that the guest is satisfied during their stay. br● Plan, organize, and control the operations of the bar.
July 2013 - November 2013 (4Months)
Elegancia Hospitality Facility Management Services, Qatar● Pre-opening staff for newly built and provide service VVIP persons with the Royal Family of Qatar at brLaweena, MarMar and Dukhan Palaces. br● Coordinates with the housekeeping staff on setting the rooms and the whole household. br● Coordinates with other departments such as maintenance, security regarding the guest pre arrival. br● Broad knowledge on household items and their functions. br● Receives guests at the door and supervises the reception of visitors. br● Responsible for all guest requests to be delivered. br● Overseas guest packing for travel preparations. br● Understands social etiquette and formal service. br● Oversees and participates in proper table settings and entertainment preparations. br● Delegates tasks to the service staff in regards of serving meals and drinks as per the standard. Assist if brnecessary. br● Assists on planning and organizing parties and events for the guest. br● Knowledgeable on basic cooking, preparation, and presentation. br● Assists with staff training and organizes the duties and schedule of the staff. br● May assist or be in charge in keeping the premises clean and tidy. br● May assist with guest and family security measures. br● May also serve as personal valet to the household. br● Take care of clothing/linen for laundry (washing, pressing, dry cleaning, steaming) and returning it in the brwardrobes. br● In charge of cleaning and polishing of chinaware, silverware, glassware. br● Responsible for the security/privacy of the guest and residence. br● Good social skills and personnel management.
February 2009 - February 2013 (4 Years)
Al Faisaliah Hotel (Rosewood Hotel Resorts), Saudi ArabiaChecking and reviewing guest preferences, likes and dislikes through global Opera brbefore arrivals. br● Making in-room check-in and explaining room orientation to the guest and getting information from their brschedules during their entire stay. br● Preparing the rooms and suites such as honeymooners, anniversaries and other types of guest request, brand other bookings from hotel packages offer. br● Polishing shoes according to guests prefer to look sharp for their everyday routines. br● Pick-up and delivering laundry to the butler desk center as per guest permission. br● Arranging Wardrobes, and personal guests belonging through hotel standards and procedures. br● Replacing mini-bar items consumed by the guest during make-up and upon checking-out. br● Providing morning service like wake-up call from butler desk center, early morning breakfast and getting brdeparture details at night such time of checking –out, assuring to have transportation from hotel brlimousines, and ticket airfare confirmation from the concierge. br● Offering in-room express check-out to the guest. br● Sharing hotel and procedures experience from the newly hired staff while on time of duty. br● Checking and fixing wired and wireless internet connections in the guest room. br● Lastly, reminding guests that he/she will receive email upon checking out from the hotel. br● E-market matrix of our service and to assure the other guest needs for his/her next visit
August 2004 - August 2007 (3 Years)
Marriott Internationals, Saudi ArabiaComplies with the Hotel SOP’s and LOP’s.