Professional Assistant Front office Manager with 10 years of experience in hospitality industry. Positive attitude with high level of Guest service experience and outstanding performer in communication and work ethic within hospitality. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of hotel Standards .Recognized for inspiring management team members to excel and encouraging creative work environments.
2015 - 2020 (5 Years)
Marriott International, Qatar
• Maintained high level of service and hospitality, contributing to corporate service recognition for property. br• Assist and coordinate with FOM for running day to day operations of the Front Office team. br• Worked with hotel departments to resolve issues and promote an environment of teamwork and achieve Property common goals. br• Responded to All guest inquiries, both in-person and by telephone or email. br• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. br• Monitored front desk staffing hours and scheduled weekly team shifts and upselling program (TSA). br• Modeled positive attitude and encouraged front desk team when dealing with difficult guests. br• Manages front office staff consisting of 45 team members included ( guest relation, AYS, executive lounge, concierge) br• Provided resources for training new employees and ongoing training for current staff. br• Manages and Sorted mail and other important data upon FOM\s absence, promoting quick delivery of all messages. br• Planned coverage needs and organized services to support incoming special events or groups. br• Maintained financial accuracy by recording and reviewing all reports in daily necessities and payroll monthly. br• Maintained files and records by implementing effective filing systems that boosted efficiency and organization