Mohamed Al-Saieed
Customer Service Staff @ Meraas - holding companyUnited Arab Emirates UAE
About
I have 2 years experience As Hub zero by Meraas Company, and now I work As a customer service at green plant by Meraas company As a customer service.
I have 6+ years of experience Working as customer service professional.
2 years of management experience
2 years as a sales team leader
Basic Info
Date Of Birth: 05 Jun 1986
Industry: Other Industry
Department: Other Department
Job Level: Staff Line level
Job Role: Customer Service Staff
Nationality: Egypt
Current Country: United Arab Emirates UAE
Education Level: Graduation
Education
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● Hospitality & Tourism Management course
June 2020 - July 2020
Florida Atlantic university, United Arab Emirates UAE
-
● Mini Master of business administration (Min
October 2016 - February 2017
Egyption culture center , United Arab Emirates UAE
-
law
October 2003 - June 2007
Faculty of law , United Arab Emirates UAE
Experience
-
Customer Service Staff
June 2018 - Present (3 Years)
Meraas - holding company, United Arab Emirates UAE
- support for clients and customers and ensure that customers are satisfied with services, and features.
- Explain, operate and assist our guest.
- Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge.
- supports customers by providing helpful information, answering questions, and responding to complaints -
business associate officer
January 2017 - October 2017 (9Months)
Central Agency for Public Mobilization and Statistics, Egypt
- Inventory of population, establishments and units.
- Monitored multiple databases to keep track of all inventory.
- Performed initial client assessment and analysis to research process -
sales / cashier
October 2016 - October 2017 (1 Year)
Islam phone store, Egypt
- Displayed and restocked products in appealing manner.
- Checked prices and Provided high level of service by helping customers find specific products.
- Answered customer questions, provided store information and escorted to desired store areas.
- Worked with customer service to resolve issues.
- Accepted cash, credit and debit payments accurately. -
Administration officer for the Executive Director
March 2012 - October 2016 (4 Years)
Egyptian German Chemical ( EGC ), Egypt
- supports customers by providing helpful information, answering questions, and responding to complaints.
- help ensure that customers are satisfied with products, services, and features.
- have knowledge about all the products we have in the store and the products we need to order.
- follow our sales team achievements and achieve them target and understand them and customer needs.
- handles customer complain.
- financial requirements ( rents - salary - transportation - office requirements, etc)
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