A highly motivated professional, aiming for a successful career in the customer service industry by utilizing my skills and expertise. I believe in doing not just a job but a great job. Exceptional communication and collaboration skills, with a commitment to fostering a culture of continuous learning and professional development.
2023 - 2023 (0Months)
Lemon Tree Hotels, India
• Conducting training sessions for all verticals in Front Office, Housekeeping, Food and Beverage Service, Soft Skills, Customer Service, etc. br• Trained 2023 Management Trainee batch in Front Office and Customer Service. br• Adherence to in-house training plan. br• Identify training and development needs systematically throughout the hotel in conjunction with the General Manager and Head of Department. br• Assisting Head of Department in achieving training objectives and review on a monthly basis. br• Adherence to PAN Indian travel plans. br• Weekly and Monthly training report compilation. br• Monthly review meets with General Manager and Head of Departments for the training plans. br• Conducting Root Cause Analysis and providing training on the basis of feedback/comments received from our valuable guests. br• Assisting Regional Heads to achieve their required targets.2020 - 2023 (3 Years)
BR Food Services, United States
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. br• Provided primary customer support to internal and external customers. br• Responsible for new joiners Training and Engagement. br• Planning and execution of detailed Training Calendar of new joiners. br• Customer account and Vendor account management for Payments, Credits, Sales and Refunds. br• Proper documentation of Invoices, Bills, Expenses and Statements. br• Updating order guides for customers and managing price lists from vendors. br• Boosted sales revenue by skilfully promoting diverse service options. br• Cultivated customer loyalty, promoted repeat business, and improved sales. br• Communicated with vendors regarding backorder availability, future inventory, and special orders. br• Promptly responded to inquiries and requests from prospective customers and vendors. br• Cross-trained and provided backup support for organizational leadership. br• Answered product and service questions, suggesting other offerings to attract potential customers. br• Followed up with customers about resolved issues to maintain high standards of customer service. br• Reduced process inconsistencies and effectively trained team members on best practices and protocols. br• Ensuring high customer satisfaction through calls, emails and texts. br• Managing and ensuring regular follow-up for updated product images and descriptions. br• Reconciling Driver work hours on daily basis.2018 - 2020 (2 Years)
Lemon Tree Hotels, India
• Selected for HGM (Hotel General Manager) in making program within one year of joining Lemon Tree Hotels.2017 - 2018 (1 Year)
Alila Hotels and Resorts, Oman
• Responsible for entire Front Office operations.2015 - 2017 (2 Years)
Alila Hotels and Resorts, Oman
• Responsible for entire hotel operation in night shift.2012 - 2015 (3 Years)
Marriott International, India
• Handling room inventory of 405 rooms.2007 - 2012 (5 Years)
Taj Hotels and Resorts, India
I joined Taj group of hotels as Taj Hospitality Trainee in Taj Umaid Bhawan Palace, Jodhpur. After one year, moved to Taj Rambagh Palace, Jaipur. Later moved to Taj Falaknuma Palace, Hyderabad as Assistant Manager - Palace Services. In July 2011, moved to Vivanta by Taj, MG Road, Bangalore as Duty Manager.