I am detail oriented, with more than 17 years of various experience in many positions, I know the importance of meeting deadlines and following on details, although the enclosed resume states some of my skills, it does not take into consideration my willingness to take on new tasks, and desire to succeed, Seeking a challenging position and a career that enables me to enhance my personal skills and my public relations through a professional organization with opportunities for growth.
2017 - Present (7 Years)
Sharm Express, Egypt
• Promoting and marketing the business around the world. br• Managing budgets and maintaining statistical/financial records. br• Liaising with global tour operators around the world for fruitful co-operation. br• Selling travel products and tour packages. br• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. br• Liaising deals and contracts with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance. br• Dealing with customer inquiries and aiming to meet their expectations to be satisfied. br• Overseeing the smooth, efficient running of the business. br• Constantly motivating the sales team to hit their targets and ensure company profitability. br• Meeting regularly with team leaders to give them sales figures and plan how they approach their work. br• Communicating with sales consultants and providing encouragement, help and advice. br• Dealing with disciplinary matters and customer complaints.2016 - 2017 (1 Year)
Hammock Tours, Egypt
• Arrange packages for honeymooners to unique destinations around the world. <br>• Arrange and sell tailor made packages FIT clients. <br>• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. <br>• Dealing with customer inquiries and aiming to meet their expectations to be satisfied. <br>• Selling travel products and tour packages. <br>• Dealing with disciplinary matters and customer complaints2015 - 2016 (1 Year)
Spark Group, Egypt
• Promoting and marketing the business around the world. <br>• Managing budgets and maintaining statistical/financial records. <br>• Liaising with global tour operators around the world for fruitful co-operation. <br>• Selling travel products and tour packages. <br>• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. <br>• Liaising deals and contracts with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance. <br>• Dealing with customer enquiries and aiming to meet their expectations to be satisfied. <br>• Overseeing the smooth, efficient running of the business. <br>• Constantly motivating the sales team to hit their targets and ensure company profitability <br>• Meeting regularly with team leaders to give them sales figures and plan how they approach their work <br>• Communicating with sales consultants and providing encouragement, help and advice. <br>• Dealing with disciplinary matters and customer complaints2010 - 2013 (3 Years)
Arab organization for administrative development (League of Arab States), Egypt
•Reserving hotel rooms transfers for VIP (Consultants, Doctors and Ministers) members of the organization. <br>•Meeting VIP members (Consultants, Doctors and Ministers) of the organization and assist them in the airport. <br>•Getting visas belong to the members of the organization. <br>•Reserving air tickets for the members of the organization through Amadeus system. <br>•Managing the itinerary of the members in the Arabic countries during the conferences.2009 - 2010 (1 Year)
Egyptian Travel Services, Egypt
•Checking the contracts of the hotels with the rates and conditions of the contracts <br>•Converse and negotiate with hotels and suppliers to obtain competitive prices. <br>•Locate and update suppliers and hotels for online product. <br>• Focus on best available rates for hotels on hotel banks providers. <br>•Create several rates alternatives according to customer’s levels and needs.2005 - 2009 (4 Years)
SAM TOURS co-Sharm El-Sheikh branch ), Egypt
•Arrange tour programs and Offer it through corresponds with foreigner tour operators and travel agents according to their inquiries. <br>•Reserving rooms, restaurants, vehicles, and professional guides. <br>•Meeting assisting the guest in the airport. <br>•Handling the check in check out hotel for the guest. <br>•Ensure profitability by closely managing the tours. <br>•Solving any problem facing the guest serve them. <br>•Selling excursions to our guest during their accommodation in Egypt.2004 - 2005 (1 Year)
SAM TOURS co.-Hurghada branch, Egypt
•Managing the lists of pick up hotels for the tour leaders. <br>•Handling the info-meeting for the tour leaders with the clients the customers. <br>•Managing the program tour for excursions. <br>•Reserving restaurants, busses (boats in case the excursion needed). <br>•Signing contracts after negotiations with the suppliers of the excursions. <br>•Following up the tour leaders during the excursions and fix any problem could face them. <br>•Reporting the manager about the tour leader`s sales reports.2003 - 2004 (1 Year)
SAM TOURS co.-Hurghada branch, Egypt
•Offer programs through corresponds with foreigner tour operators and travel agents. <br>•Reserving rooms, restaurants, vehicles, and professional guides. <br>•Meeting assisting the guest in the airport. <br>•Handling the check in check out hotel for the guest. <br>•Ensure profitability by closely managing the tours. <br> •Solving any problem facing the guest serve them.2002 - 2003 (1 Year)
SAM TOURS, Egypt
•Reserving hotel rooms transfers for the customers in Europe. <br>•Dealing with customer inquiries and aiming to meet their expectations to be satisfied. <br>•Selling travel products and tour packages. <br>• Dealing with disciplinary matters and customer complaints.