Working with reputed organization dealing with guests understanding their needs working in teamwork gradually gaining experience. Will be putting my experience to the test it the field of social work serving the needs of man kind in the near future
December 2018 - Present (3 Years)
Ramada By Wyndham Jumeirah Hotel, United Arab Emirates UAEProvide feedback to staff on their performance. Handle disciplinary problems and counsel employees
November 2017 - December 2018 (1 Year)
Mövenpick Hotels & Resorts, PakistanChecks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers of the guests. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows. Assists in handling room lock problems. Drive rate through up-selling room brands. Check vicas and Check-out depertures after every 30 mins. Checking profile updation on Hotel eye software.
July 2016 - October 2017 (1 Year)
NAFS PAKISTAN (National Alliance For Safe Food), PakistanMaintain order and ensure guest satisfaction. Maintain order and ensure guest satisfaction.
August 2017 - October 2017 (2Months)
Mövenpick Hotels & Resorts, PakistanConsistently offer professional, friendly and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Respond to each Guest who approaches the Reception Desk. Follow department policies, procedures and service standards. Follow all safety policies. Other duties as assigned. Getting trained on all front office functions, Attending visitors and handling their queries, Attending phone calls, and forwarding them to the concerned people.
February 2015 - November 2015 (9Months)
OCCASIONS [Event Planners & Organizers], PakistanOrganize marketing activities such as discount themes and promotional events on and off site.