ACTING SHIFT LEADER/NIGHT MANAGER RELIEVER @ Ramada By Wyndham Jumeirah Hotel
Dubai, United Arab Emirates UAE
Muhammad Umair Azam
ACTING SHIFT LEADER/NIGHT MANAGER RELIEVER @ Ramada By Wyndham Jumeirah HotelDubai, United Arab Emirates UAE
About
Working with reputed organization dealing with guests understanding their needs working in teamwork gradually gaining experience. Will be putting my experience to the test it the field of social work serving the needs of man kind in the near future
Basic Info
Date Of Birth: 09 May 1996
Industry: Hotels & Resorts
Department: Front of House
Job Level: Supervisor
Job Role: Front Office Agent
Nationality: Pakistan
Town/City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Post Graduation
Certifications & Awards
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Recommendation Letter
Ramada Jumeirah Hotel
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Sustainable Tourism - Sustainable Tourism Course
Dubai Way
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Dubai Way Level 2 Course
Dubai Way
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Experience Letter
NAFS-National Alliance For Safe Food
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Finding a Job during Challenging Economic Times
LinkedIn
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Effective Listening
LinkedIn
Experience
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ACTING SHIFT LEADER/NIGHT MANAGER RELIEVER
December 2018 - Present (3 Years)
Ramada By Wyndham Jumeirah Hotel, United Arab Emirates UAE
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in
and to report guest concerns
Assign work duties to staff
Assist staff with their job functions to ensure optimum service to guests
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Taking care of online portals Booking.com, Expedia, TripAdvisor, Agoda and etc.
Reconciliation of Tourism dirhams fee on daily, weekly and monthly basis.
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day.
Reconciliation and verification of credit card, Refund, Paid Out, Allowance, Rebate, Rate Variance Report, Guest In
House report, Transportation, F&B Bills, Complimentary and others as required
Verify that all EOD work has been performed by other departments
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Run EOD computer functions so they are complete by the end of the shift
Prepare guest bills for next-day checkouts and process reservation cards
Balance cash drawers and record receipts.
Facilitate the deposit of guests’ valuables in hotel safe. -
Guest Services Agent
November 2017 - December 2018 (1 Year)
Mövenpick Hotels & Resorts, Pakistan
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers of the guests. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows. Assists in handling room lock problems. Drive rate through up-selling room brands. Check vicas and Check-out depertures after every 30 mins. Checking profile updation on Hotel eye software. -
Coordinator For Organizing Event
July 2016 - October 2017 (1 Year)
NAFS PAKISTAN (National Alliance For Safe Food), Pakistan
Maintain order and ensure guest satisfaction. Maintain order and ensure guest satisfaction.
To complete daily inspection of all facilities ensuring a checklist is completed.
Ensure high level of customer service is maintained at all times.
Supporting existing management team in delivering successful operations. -
Front Office Trainee
August 2017 - October 2017 (2Months)
Mövenpick Hotels & Resorts, Pakistan
Consistently offer professional, friendly and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Respond to each Guest who approaches the Reception Desk. Follow department policies, procedures and service standards. Follow all safety policies. Other duties as assigned. Getting trained on all front office functions, Attending visitors and handling their queries, Attending phone calls, and forwarding them to the concerned people. -
Guest Service Supervisor
February 2015 - November 2015 (9Months)
OCCASIONS [Event Planners & Organizers], Pakistan
Organize marketing activities such as discount themes and promotional events on and off site.
Assist head chefs in planning and coordinating restaurant menus keeping trend and competition information in mind. Interview, hire and train new employees to work in different positions at Organization.
Make-certain that all staff members comply with the safe food handling procedures. Formulate work schedules on a weekly or monthly basis and outline each staff member’s work duties.
Engage customers is positive dialogue to ensure return business and take and resolve any complaints from them.
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