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Experience
loss prevention manager
2018 - Present (6 Years)
Marriott International, Maldives
facilitate safety in all aspect of the resort of guest associates and the resort environment at large through: Assists in minimizing cost of accident claims through aggressive claims management. Brings issues to the attention of Human Resources as necessary. Completes proper documentation and reports all employee accident and general liability Incidents to Claims Reporting Service. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Administer property policies fairly and consistently. Maintain first aid and CPR certifications required for Loss Prevention officers. Handles guest problems and complaints. Identifies the educational needs of others, developing formal educational or training programs to alleviate hazards. Provides services that are above and beyond for customer satisfaction and retention. Analyses information and evaluating results to choose the best solution and solve problems. Develops and maintains a working relationship with local law enforcement authorities. Informs and/or updates the executives, the peers and the subordinates on relevant information in a Timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Meet quality standards and customer expectations on a daily basis. Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.