Dedicated, highly talented,optimistic and willing to take whatever it takes to make it happen in life.looking to compensate my passion and energy in a hospitality field.,where i excel at. Have through exposure and tuition in guest facing area,with grounding experience in Hospitality. Customer Focused, and reliable Night Supervisor /Night Auditor/Front Desk Agent /Guest Relation and Customer Service with 4 years' experience in Hotel Front Office and Finance Operation. Recognize for driving highest level of customer satisfaction, optimizing profitability by implementing new processes and developing culture of service excellence. Passionate in improving customer experience and facilitating memorable guest experience. Manage budgets based on financial objectives and carry out strategies to generate growth and improve business performance. Skilled in Opera PMS, Micros, Ids, Vicas, SUN Systems, Microsoft Outlook, word ,Power point, Microsoft Excel etc. Strong operations professional with a Front Office & Hotel Operational Management focused from SRM University.
2023 - Present (1 Year)
INK Hotel, United Arab Emirates UAE
2021 - 2023 (2 Years)
Hard Rock International Malta, Malta
2021 - 2021 (0Months)
Rixos Premium Dubai, United Arab Emirates UAE
2019 - 2021 (2 Years)
Atana Hotel, United Arab Emirates UAE
Review and verify night auditor log book, daily revenue report with supporting checks and trail balance. brDistribute Daily report after obtaining from Director of finance approval. brReview rage variance report in order to ensure room charge accordingly. brReview city Ledger and credit card transfer of the day, escalated to Account receivable. brAudit Daily cash report summary and update general cashier report. brCross check cash float of house fund holders and prepare month float report summary. brAudit all day allowance and rebate summary, Handling credit card refunds and charge back. brVerify and cross check Micros Food Beverage breakup, ensure revenue are accounted appropriately. br Audit Complimentary, ENT Duty Meal for management review and approval. brCompare Micros with opera and cross check the revenue, require to ensure avoid discrepancy and Closing the main system (OPERA Micros) for the hotel. brPreparing Municipality fee DTCM fee on monthly basis as per law and also keep up to date with new up-coming government laws and regulation. br Showing initiative and problem solving operational Auditing. brTransferring accruals to AR and postings Credit Cards and posting bank transfer, cheque payments in Opera PMS. brManage Journal entries, Invoices etc. and Reconcile bank statement for the monthly closing. brCoordinate external Audit Requests for supporting documents. brRaising Invoices for travel agent, Booking.com, Expedia and tours and excursion on month end to settle payment. brSupervising the management of debtors, group and individual Guest invoicing and cash operations. brHandling Extra Net and follow up pending payment (travel agent). br * Double check Paymaster and High Balance/Daily Room rates/ No Show charges / CXL br Penalties and Miscellaneous, other Revenue postings.2018 - 2019 (1 Year)
Ramada Diera by Wyndham (Shutdown and Reopen), United Arab Emirates UAE
Welcoming guests and fostering guest loyalty through friendly manner. brEnsure that personalized service is provided to each and every guest. brDoing Arrivals and departures with professional manner and time keeping. brHandling any guest complaints or other issues that cannot be settled directly by team members and provide fast solution. brUpdating guest request and follow up. brUpdating reservations in OPERA Handling Extranet. brAssigning rooms for next day arrivals. brClosing the all city ledger folios for next day departures. brHandling CC refund and follow up with finance Department and checking all GSA cash refund transaction. brHandling email and checking often booking.com guest scores. brChecking all staff Grooming in my shift and assisting DM while making Duty roaster. brFinancial Performance (Up- selling, Room Revenue, Operational auditing) brEnsure the guest documentation and information is available and up to date.2017 - 2018 (1 Year)
Star Metro Hotel & Apartments,Group of Alghurair- Dubai, United Arab Emirates UAE
Delivering friendly, efficient customer service and to Create a warm and welcoming atmosphere for all our guests.2017 - 2017 (0Months)
aloft - Chennai - "STAR WOOD"(Group Of Marriott), India
Delivering friendly, efficient customer service and to Create a warm and welcoming