Namrata Punjabi
Customer Service Staff @ Indusind BankDubai, United Arab Emirates UAE
ABOUT MYSELF
An energetic and committed professional with progressive years of work experience. Career history of proactively, effectively optimizing service, problem-solving and customer service Agility building and leveraging consultative, respectful, cross-functional relationships with multiple stakeholders across a complex global organization. Primary objective is to continue career development in a post of greater potential and responsibility which will provide challenge, stimulation for a high degree of job satisfaction and growth of the organization.
Basic Info
Date Of Birth: 13 Feb 1988
Industry: Other Industry
Department: General Management
Job Level: Staff Line level
Nationality: India
Town/City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Post Graduation
Work Experience
-
Customer Service Staff
March 2014 - May 2015 (1 Year)
Indusind Bank, India
Answer customer questions about basic banking services- account balances and interest rates and fees. Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. -
Youth Counselors
August 2011 - March 2013 (2 Years)
Turtles School, Warren Academy, India
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