I am highly motivated and result oriented person, who takes serious achieving success in timely manner while working under pressure.
For 8 years working in customer service in international cruise company I have improved my communicative and professional skills and proved myself to be adaptable to different working environment. Customer satisfaction with my energetic nature became my true passion over the years, as well as understanding an importance of the team work and cooperation on the way to achieve great results. I am an individual who always takes serious ownership in problem solving to earn customer`s trust.
A small selection of my key accomplishments includes…
- getting constant positive name comments in post-cruise questioner, as well as great feedback in Attention To Detail cards on board, which helped to keep up the my rating scores in Platinum.
- improved knowledge of the product and understanding people needs, which helped me to make my guests feel most welcome and confident that all their needs could be relied on me.
- developed excellent rapport with diverse customers through identifying and addressing individual needs and concerns in professional and courteous manner.
2019 - 2019 (0Months)
Celebrity cruises, United States
The Suite (Michael`s Club) Concierge on board the ship talks care of all Suite class guests, Top Cruisers, High Spenders and all VIP guests. brAmong my key achievements on this role were: br• Showed personal commitment to the job as well as a strong position of a role model for the team by taking an initiative for bringing new ideas to life and creating positive and productive work environment. br• Developed exemplary problem resolution skills, proactive organizational skills and ability to effectively make corrective decisions in short time to ensure the Suite class guests and VIP guests to have the best vacation experience br• Demonstrated great eagerness to learn and develop in the important role of Michael`s Club Concierge dealing with most valued Suite Class and VIP Guests, ensuring they all will get the best Suite Class amenities and benefits on board. br• Ensuring that all company`s standards and guests expectations are met.2015 - 2018 (3 Years)
Celebrity cruises, United States
Restaurant Hostess on board the ship is an administrative and supervisor position, which gave me a great opportunity to learn and develop as a new leader by proving my organization skills.2011 - 2015 (4 Years)
Celebrity cruises, United States
• Assisting a waiter with taking and bringing orders to the tables;