As an experienced and enthusiastic professional with more than 14 years of experience driving operations and customer service within the food and beverage/hospitality industry. My background includes leading operations, teams, and customer relations to propel efficient, seamless operations while ensuring outstanding guest experiences and first-rate product and service quality. From planning and executing special events to motivating and managing results-driven staff, I excel at realizing increased revenue streams and providing an exceptional level of customer satisfaction and retention.