June 2010 - April 2013
Karnataka State Open University, Mysore., India
September 2009 - September 2010
Frankfinn Institute of Air Hostess Training, Mysore., India
June 2007 - April 2009
S.B.R.R Mahajana P.U. College, Pre-University Education, Mysore, India
Frankfinn Institute Of Airhostess Training Mysore
Great Learning Academy
Frankfinn Institute Of Air Hostess Training, Mysore
Jet Airways (India) Pvt. Ltd.
2020 - Present (4 Years)
SGS Engineering & Construction, Mysore, India, India
• Initiated, planned, and executed construction projects within budget and time constraints, resulting in a 95% on-time delivery rate and a 90% customer satisfaction rate.2022 - Present (2 Years)
ADM Digi Mentor, Doha, Qatar., Qatar
• Advised clients on digital transformation strategies, resulting in a 20% increase in website traffic, a 15% increase in social media engagement, and a 10% increase in email marketing click-through rates.2017 - 2019 (2 Years)
The Castle Limousine Services, Doha, Qatar, Qatar
• Managed and optimized daily operations of the limousine service, resulting in a 95% on-time arrival rate and a 98% customer satisfaction rate. <br> <br>• Oversaw a team of Fleet Supervisors and drivers, ensuring they met safety and quality standards and provided exceptional service to clients, resulting in a 99% safety compliance rating and a 97% customer satisfaction rate. <br> <br>• Analyzed performance metrics to identify opportunities for improvement and cost savings, resulting in a 20% reduction in operational costs and a 15% increase in revenue.2014 - 2017 (3 Years)
Taj - Yeshwantpur, Bangalore- Karnataka, India, India
• Supervised a team of concierge staff, ensuring excellent service was provided to hotel guests, resulting in a 95% customer satisfaction rate and increased positive reviews. <br>• Directed and coached staff on customer service skills, safety procedures, and operational policies and procedures, resulting in a 25% increase in employee retention and a 20% improvement in customer satisfaction ratings. <br>• Efficiently managed guest requests, including transportation, tours, and dining reservations, achieving a 90% on-time fulfillment rate and driving additional revenue through ancillary services.2012 - 2012 (0Months)
Shoppers Stop Limited, Kempegowda International Airport, Bangalore-Karnataka, India., India
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.