Multi-Global award winner, consultant, motivational architect, international speaker, Hult Prize judge and adviser, presenter and coach. For 30 years her journey and career has been focused on the Hospitality Industry. Starting from humble beginnings, at the age of 14. Before she turned 19, she was handpicked and hired at the Four Seasons Hotel in Cyprus. She remained in the same hotel for over 19 years, climbing the ladder within various departments and was ultimately appointed as the Quality Manager. She lead the quality initiatives for more than 11 years at the luxurious property, while reporting directly to the chairman.
With profound passion for quality and enhanced enthusiasm for career growth and advancement, in 2013 Amani left the Four Seasons Hotel to pursue a new career path, setting up her own company Quality Focus. Since then, Amani adopted a unique approach to Leadership and Talent Development Solutions, as well as Strategic Hospitality & Quality Management through diverse tailor-made services, with strong emphasis on Emotional Intelligence at the core of all services. Embracing this approach quickly led to the formation of a solid customer base through positive word of mouth. This high portfolio includes some of the most prestigious and luxurious five stars hotels, restaurant management companies and organizations of multiple industries. Such clients entrust Quality Focus in the Enrichment & Management of their Customer Experience through employee enhanced knowledge & performance.
Hospitality is pretty much in her DNA. Her 30 years of expertise in the Hospitality Industry accelerate the implementation of key initiatives, contributing to enhanced development of collaborative cultures and achieving excellence in new measures of ROI. With a deep appreciation and understanding of the importance of ongoing education for self development, Amani continued to pursue her passion for expansion through further education in Strategic Leadership for the Hospitality Professional from Cornell University. She is a certified Vocational Trainer (level 5) by the Cyprus Human Resources Development Authority (CY-HRDA) as well as a certified Vocational trainer by the American Hotel & Lodging Educational Institute (AHLEI).
She has conducted a variety of seminars, on diverse subjects related to the hospitality industry and customer care, using the most creative methods. Amani trained more than 11,200 employees, while providing a comprehensive range of customized Human Resources solutions to clients. Such programs were focused on strategic formulation and implementation, adding
value and driving employee performance to go "beyond customer engagement" by sharing accountability for results, thus transforming, building and driving the cultures towards enhanced collaboration. Enhanced collaboration leads to trust and high trust levels within an organization drives performance.