Results-focused supervisor offering 19 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff ineffective handling of service issues and customer communications
2013 - Present (11 Years)
Yas Beach - Yas Island Abu Dhabi, Sri Lanka
• Scheduled employees based on labour balancing requirements and forecasted customer levels br• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences br• Trained team members in successful strategies to meet operational and sales targets br• Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams br• Evaluated team and employee performance in order to develop and implement effective corrective actions br• Monitored inventory to determine loss points, maintain clear records and strengthen controls br• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls br• Implemented challenging personnel and department goals to drive performance br• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives br• Made personal recommendations for customers by sharing product knowledge and demonstrating product br• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers br• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products br• Oversaw supply restocking, area cleaning, and product organization2009 - 2013 (4 Years)
Al Han Restaurant Grand Millennium Hotel - Abu Dhabi, Sri Lanka
• Kept bar presentable and well-stocked to meet all customer needs br• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean br• Maintained secure cash drawers, promptly resolving discrepancies for accuracy br• Assisted servers with specialty drinks orders by preparing on-demand items without delay br• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers br• Developed unique drink and cocktail offerings on a monthly basis as part of seasonal offerings br• Kept alcoholic beverages well-stocked and organized to meet expected demands br• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives br• Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies br• Performed event coordination for larger parties and gatherings br• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies br• Collected and authorized payments of guests br• Performed opening and closing duties of establishment, including printing sales reports, setting up the bar for next shift, counting cash drawer and taking inventory br• Trained new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations br• Maintained inventory and ordered new supplies when needed br• Followed alcohol awareness procedures for prevention of intoxicated guests2006 - 2009 (3 Years)
Beach Rotana Hotel - Abu Dhabi, United Arab Emirates UAE
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies2005 - 2006 (1 Year)
InterContinental - Abu Dhabi, United Arab Emirates UAE
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy2001 - 2005 (4 Years)
Hilton Hotels, United Arab Emirates UAE
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors