Multi-faceted Retail Customer Service Manager with a flair for the fashionable, with 11 years of experience in Luxury apparel & Jewelry retail industry with knowledge of merchandising, staff supervision and scheduling, sales strategy, customer service, hiring and inventory control. Particularly skilled at motivating employees to meet sales goals.
2020 - Present (4 Years)
Street Maniax, United Arab Emirates UAE
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.2018 - 2020 (2 Years)
Pure Gold Jeweler (DUBAI), United Arab Emirates UAE
Optimized store displays and appearance via strategic merchandising.2016 - 2017 (1 Year)
Scotch & Soda (DUBAI), United Arab Emirates UAE
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand2011 - 2015 (4 Years)
French connection & T.M.Lewin (INDIA), India
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.2009 - 2011 (2 Years)
Tommy Hilfiger (INDIA), India
Informed customers about billing procedures, processed payments and provided payment options setup assistance. br brAsked probing questions to determine service needs and accurately input information into electronic systems. br brDocumented conversations with customers to track requests, problems and solutions. br brEvaluated customer account information to assess current issues and determine potential solutions.