I would like to introduce myself as a person with a relentless drive to project a broader impact than just simply delivering results and can demonstrate experience in all of the areas you want from a candidate. I am having 13.4 years of exposure in the hospitality industry. Started my career from F&B Service Operations, explored with Academics, Training & Development and Human Resource Management.
Last Assignment-The Deltin Hotels, Daman (5* Luxury Hotel, with 186 keys) as Training & Quality Manager along with HR Operations since last 1.4 year. Worked with brands like Radisson Blu Plaza & Resorts, New Delhi then to The Claridges, New Delhi, The Metropolitan Hotels & Spa Resorts, New Delhi, Sarada College of Hotel Management, Hyderabad, ITC Fortune Hotels - Gandhinagar and Lucknow, Marriott International, Jaipur.
KEY SKILLS
Food & Beverage
Conceptualized SOP, Manuals, Food & Beverage Concepts, Menu Planning, Manpower Planning, Marketing Strategies, Focused in the Training & Development of the Associates, Cost Control Management, Inventory Management, Procurement Strategies, Revenue Forecasting, MICE Strategies, Budgeting, Standardization of Recipes, Profit & Loss Statement, Guest Management, Overall Food & Beverage Operations.
Human Resources Operations
Recruitment, Onboarding, Payroll Management, Leave Management, Statutory Compliance, Performance Management, Associate Engagement, Associate Relations & Grievances, HR - MIS Reports, Cafeteria, Exit Interviews, Accommodation & Transportation, Cost Control Measures etc..
Training & Development
Training - MIS Reports, Designing Training Needs Analysis, Maintaining Training Calendar month wise, Individual Skill Matrix, Execute Training Programmes, Soft Skills, Hygiene & Sanitation, Safety & Security, Associate Engagement Programmes, Associate Relations, Associate Grievances, Training Budgets, Coordination with Colleges for campus recruitment, Content Management, Coaching & Mentoring, Onboarding Orientation, Performance Management.
University Of California
ESSEC BUSINESS SCHOOL
University Of Pennsylvania
UNIVERSITY OF CALIFORNIA, IRVINE
University Of Pennsylvania
International Business Management Institute - Berlin, Germany
International Business Management Institute, Berlin
International Business Management Institute, Berlin
LinkedIn Learning
Linkedin Learning
2019 - 2020 (1 Year)
The Deltin Daman, India
Main tasks <br> <br>Prepare and submit required reports in a timely manner. <br>Stock management of training materials and supplies to ensure adequate items are available to conduct training. <br>Assist the HR Director for budgeting and managing the cost for training and Learning and Development. <br>Preparation of participant materials for all training interventions. <br>Assign and administer courses on Lobster Ink. <br>Prepare and Issue pre and post training communication. <br>Provide tracking of attending on required courses. <br>Register workshop participants and generate related documents. <br> <br>Compliance <br> <br>Answer telephone and email messages. Respond accordingly. <br>Greet internal and external guests in a friendly and professional manner. <br>Regular meetings with Key Stakeholders to share updates and discuss any challenges and successes. <br>Making Team members aware of the training opportunities and provide necessary information. <br>Attend HR - Director meetings/webinars as required and network with peers. <br> <br>Evaluation/ROI <br> <br>Evaluates department trainers\ performance and support to ensure a consistent level of quality in delivery. <br>Creates, collates and analyses pre and post training evaluations. <br>Supports HR Director to ensure the hotel training plan is in-line with hotels strategic priorities. <br>Program Planning <br>Designs and conducts an annual training needs assessment to determine the hotel\s priorities. <br>Schedule regional workshops and other training to ensure all team members receive required training. <br>Supports HR Director to control training expenses and manage expenditures to meet the hotel\s needs while remaining within budget guidelines. <br>Is familiar with Guest Service reports, Team Member Engagement Survey (AES) results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs. <br>Utilizes outside vendors and industry resources to meet the property\s training needs, within budget guidelines. <br>Coordinates and supports hotel trainings and scheduling training. <br>Designs and prepares training aids and materials. <br> <br>Training Delivery <br> <br>Managing and conducting orientation program for new Team members introducing the business and culture. <br>Conducts training, using the Wyndham Facilitator\s Guides or other materials as necessary. <br>Supports Training Manager / Director to implement training programs to address the hotel\s training needs. <br>Conducts Train the Trainer. <br> <br>SKILLS COMPETENCIES <br> <br>Knowledge of planning and scheduling techniques. <br>Ability to gather data, compile information and prepare reports. <br>Records maintenance skills. <br>Database management skills. <br>Ability to make administrative/procedural decisions and judgements. <br>Ability to create, compose and edit written materials. <br>Organizing and coordinating skills. <br>Knowledge of general accounting principles. <br>Ability to prepare basic statistical analyses and summaries. <br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company\s Count on Me! service culture to be responsive, respectful and deliver a great experience.2018 - 2019 (1 Year)
Fortune Park BBD Lucknow, India
2016 - 2018 (2 Years)
Marriott International, India
Assist in monitoring/tracking employee relations issues including resolution and follow-up. <br>Assist and support management and the leadership team with handling and resolving Human Resources issues. <br>Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. <br>Inform Human Resources management of issues related to employee relations. <br>Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. <br>Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. <br>Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9\s). <br>Assist in logistics, administration, and scheduling of annual employee surveys. <br>Answer phone calls and record messages. <br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. <br>Maintain confidentiality of proprietary information. <br>Welcome and acknowledge all guests according to company standards. <br>Speak with others using clear and professional language; answer telephones using appropriate etiquette. <br>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. <br>Enter and locate work-related information using computers and/or point of sale systems. <br>Perform other reasonable job duties as requested by Supervisors.2014 - 2016 (2 Years)
ITC Fortune Inn Haveli, India
2013 - 2014 (1 Year)
Sarada College of Hotel Management, Hyderabad, India
2011 - 2013 (2 Years)
The Metropolitan Hotel & Spa Resorts, India
2010 - 2011 (1 Year)
The Claridges Hotels Resorts Limited, India
2007 - 2010 (3 Years)
Radisson Blu Plaza Airport Hotel, New Delhi, India