2022 - Present (2 Years)
Millennium Hotels and Resorts, Oman
• Making daily reports on morning and evening shifts. br• Maintain records of the employee’s attendance and allocation. br• Check everyday employees\ grooming. br• Responsible for guest requests delivered on time as per hotel standards. br• Checking and inspecting rooms and as well public areas clean and maintain as per hotel standards. br• Handling the entire operation procedure of Housekeeping. br• Coordinate with Front Office for rooms and proper utilization of room inventory. br• Implementing the service standards, procedures, and systems to always assure customer comfort during their stay. br• Interacting with the hotel guests to resolve their problems and obtain feedback and facilitate dialogue to enhance customer satisfaction. br• Coordinating with the internal departments for all operational needs of the department. br• Assuring Quality control through continuous training, development, and motivation of the workforce. br• Analyzing customer satisfaction surveys and recommending appropriate measures for service enhancement. br• Managing a team of 30 employees with total accountability for their training development, motivation, and maintaining quality standards. br• Conducting training classes for housekeeping Associates on Brand standards and basics. br• Formulating Departmental Training Calendar. br• In charge of H/K Store, Pest control, public area, Lost Found, Outsourced, PPM, Store orders, and FSMS Audit (Hygiene Audit). br• Mainly responsible for the smooth operation of rooms related functions. br• Guest interaction and handling guest complaints suggestions. br• Supervising all team members for efficient working and maintaining standards. br• Coordinating with purchase and stores department to maintain par stock for smooth operations. br• In charge of housekeeping equipment their maintenance. br• Maintaining various inventories. br• Maintain adherence to safety, hygiene, and cleanliness standards. br• Guest interaction to obtain feedback on “Opportunities for Improvement” keeping the guest perception in mind. br• Provide defect-free rooms along with timely service to guests. br• To create a participatory environment and encourage feedback and accordingly bring about improvement in the workplace.2019 - 2021 (2 Years)
Millennium Hotels and Resorts, Oman
• Responsible for the general cleanliness of all assigned work areas2017 - 2019 (2 Years)
Hyatt Regency Lucknow, India
• Responsible for the general cleanliness of all assigned work areas2016 - 2017 (1 Year)
Jaypee Palace Hotel and Convention Center, India
• Responsible for the general cleanliness of all assigned work areas