2016 - Present (8 Years)
Crystal Gallery LLC, United Arab Emirates UAE
Handling multiple stores and staffs in Dubai and Abudhabi region. Lead and develop the Retail team to achieve company goals. Act as a coach and mentor to assist in the career development of branch staff. Work as a team player within the branch as well as with other branches to optimize productivity. Review store performance in order to assess sales targets, Labour costs and return on sales. Review and use the monthly profit and loss statements to achieve revenue and cost budgeting. Develop marketing and sales plans with detailed targets and then work with staff to achieve those targets. Support business development initiatives by following up on leads generated by branch staff and completing both cold calls and maintenance sales calls. Responsible for gaining new business for the branch and training staff on business to business sales. Examine reports (e.g., sales and daily reports) to determine the operational activities of the branch. Ensure that all employees adhere to company policies and procedures. Investigate and resolve any customer service issues to ensure customers expectations are exceeded every time.2015 - 2016 (1 Year)
Puregold Jewellers, United Arab Emirates UAE
Managing a sales team of 15 in Abu Dhabi which includes staff and job allocations accordingly. Identify training and/or coaching needs and plan necessary steps to achieve desired results2012 - 2015 (3 Years)
Mikura (Pearl Enterprises LLc), United Arab Emirates UAE
Responsible for assisting & managing daily activities of jewelry store and supervising 5 employees with2010 - 2012 (2 Years)
Montblanc (Rivoli Group LLC), United Arab Emirates UAE
Managed a boutique with a team of 6 and accountable for all aspects of store operations