WHY SVARNA TRAINING INSTITUTE?
Succeeding in your professional and educational life & reaching your career goals is a challenging task. It is a combination of hard work, dedicated hours & constant skill up-gradation. But we at Svarna Training Institute believe you can do it!
It is all possible with training and education that truly works. We present to you training programs which prepare you for the real challenges you’ll face in the workplace by bringing the real world into the class room. In your efforts we walk with you, mentoring and guiding you, every step of the way. We offer you unique advantages in enrolling with us.
Successful training requires skilled practical trainers, who are capable of sharing their practical understanding in a unique environment, where every trainee and individual can grow & learn. SVARNA is committed to ensuring that every trainee achieves as much as possible during their time with us, and we provide tangible enhancements to the professionals who enrol with us. We seek to move beyond the traditional method of didactic, ‘chalk and talk’ instruction to a modern system of technology-based pedagogical guidance, with a high level of attention paid to all our trainees.
At SVARNA we guarantee well-rounded training and education. Our courses will help you develop analytical and problem-solving capability, logical skills, and practical experience along with leadership, business conceptualization, and presentation skills. Svarna provides customized training solutions for each client, based on their individual needs and unique characteristics that meet the specific needs of business, industry, and commerce.
We take the time to understand your organization before we start a training intervention. Our programs are then consistent & synergized with our client’s standards & processes, applicable regulations, and current industry best practices. The training portfolio includes –
• Individual & group language training
• Secretarial and administrative training
• Corporate Training
• Behavioral & Soft Skills training
• Leadership and Management Development training.
Course Specialization : Guest Experiences
Program Level : Short Program
Mode of Study : Part Time
Location : Dubai, Sharjah, Abu Dhabi And Al Ain, Ras Al Khaimah City/United Arab Emirates UAE
Minimum Education Required: Certificate Course
Posted : 23 Apr 2021
Duration : 4 Days
Fees : Please Contact
Start Date of Admission : 20 Dec 2020
Last Date of Admission : 31 Dec 2021
Why Innovative Customer Service Training, Using TTQS Model?
Together Towards Quality Service Master class is an important hospitality customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of hospitality professionals like yourself, by learning the main 4 Sections of TTQS Model, namely;
HOSTS, QUALITY-SERVICE, PRODUCTS, all focusing on GUESTS.
Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience.
You will be learning how to relate to ancient and modern hospitality in delivering quality service. Introduced to modern quality methodologies in delivering quality service and professionalism with a paradigm shift twist.Finally, induced with techniques to solve your customers complaints and how to create a great memorable guest experience, from real-life examples, resulting in gaining more trust loyal customers, repeated business, and transformation to the moment of truth for both hosts (Employees) and the guests (customers).
Few take away;
Empower customer-centric team:
Todays hospitality industry demands employees who make decisions and can take responsibility and being responsible for their actions. TTQS training will open the doors of empowerment and responsible customer-centric teams who deliver quality services and make a real difference in hospitality working culture.
The key to putting together a base of loyal guests/customers is simple: provide quality service in an efficient and well-mannered. Your customer-centric team will be well prepared and understood the importance of staying sharp in how they do their jobs, and being mindful of consistency, meeting guests expectations is critical in maintaining loyal guests and business bottom line.
Innovative Customer Service - TTQS training is suitable and beneficial to a wide range of individuals working or study in the hospitality or services industry.
Is primarily designed for below professionals from all career levels:
Customers Service Facing staff.
Hotels Resorts in front of the office/house staff and housekeeping team.
Events Supporting staff
Managers and supervisors - You will be able to ensure your team, including yourself, are consistently providing exceptional quality customer service.
Work Experience:Those in early to a supervision career path.