“If mastering a skill requires training, then the training requires quality.” At SVARNA, we provide targeted quality training courses. Customer satisfaction is our core target, SVARNA Training Institute meets the professional needs of individuals across the globe.
Why Svarna Training Institute?
Succeeding in your professional and educational life & reaching your career goals is a challenging task. It is a combination of hard work, dedicated hours & constant skill up-gradation. But we at Svarna Training Institute believe you can do it! It is all possible with training and education that truly works. We present to you training programs that prepare you for the real challenges you’ll face in the workplace by bringing the real world into the classroom. In your efforts we walk with you, mentoring and guiding you, every step of the way.
The Governing Body of Svarna Training Institute does not constitute just an expert educationist but comprises highly accomplished professionals from diversified fields with a great success track record. Authorized by Dubai Knowledge and Human Resource Development Authority Svarna’s all courses are approved by KHDA, Dubai.
We have a highly qualified, Competent, and experienced team of Trainers. Our student google review and recommendation is a testament to our teaching quality. Our high success rate is attributed to the Innovative, Creative, individualized programs that are designed to meet the specific requirements of professionals and Corporate at Svarna. Our student google review and recommendation is a testament to our teaching quality. We have been declared as an Award-Winning center for 2020 by The IDP Education Limited Australia. We have mastery in customizing programs for candidates/professionals/corporate who need targeted assistance.
Our end-of-course reports not only record the progress participants have made in the acquisition of key skills but also measure how their confidence has improved during the course. By measuring the improvement in a participant’s ability and confidence, we can demonstrate a clear return on your investment. Svarna Institute is centrally located in the heart of the city is a popular shopping mall and has easy access to the Al Fahidi metro station which is just a two-minute walk to our institute.
We are an authorized testing partner with The IDP Education Limited Australia for Paper-Based as well as Computer Delivered IELTS.
Course Specialization : Guest Experiences
Program Level : Short Program
Mode of Study : Part Time
Location : Dubai, Sharjah, Abu Dhabi And Al Ain, Ras Al Khaimah City/United Arab Emirates UAE
Minimum Education Required: Certificate Course
Posted : 23 Jun 2021
Duration : 4 Days
Fees : Please Contact
Start Date of Admission : 20 Dec 2020
Last Date of Admission : 31 Dec 2021
Why Innovative Customer Service Training, Using TTQS Model?
Together Towards Quality Service Master class is an important hospitality customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of hospitality professionals like yourself, by learning the main 4 Sections of TTQS Model, namely;
HOSTS, QUALITY-SERVICE, PRODUCTS, all focusing on GUESTS.
Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience.
You will be learning how to relate to ancient and modern hospitality in delivering quality service. Introduced to modern quality methodologies in delivering quality service and professionalism with a paradigm shift twist.Finally, induced with techniques to solve your customers complaints and how to create a great memorable guest experience, from real-life examples, resulting in gaining more trust loyal customers, repeated business, and transformation to the moment of truth for both hosts (Employees) and the guests (customers).
Few take away;
Empower customer-centric team:
Todays hospitality industry demands employees who make decisions and can take responsibility and being responsible for their actions. TTQS training will open the doors of empowerment and responsible customer-centric teams who deliver quality services and make a real difference in hospitality working culture.
The key to putting together a base of loyal guests/customers is simple: provide quality service in an efficient and well-mannered. Your customer-centric team will be well prepared and understood the importance of staying sharp in how they do their jobs, and being mindful of consistency, meeting guests expectations is critical in maintaining loyal guests and business bottom line.
Innovative Customer Service - TTQS training is suitable and beneficial to a wide range of individuals working or study in the hospitality or services industry.
Is primarily designed for below professionals from all career levels:
Customers Service Facing staff.
Hotels Resorts in front of the office/house staff and housekeeping team.
Events Supporting staff
Managers and supervisors - You will be able to ensure your team, including yourself, are consistently providing exceptional quality customer service.
Work Experience:Those in early to a supervision career path.