Reservation Agent

Salary Details

Salary Description: "Competitive Salary Offered"

Job Description For Reservation Agent

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.

Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.

Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. Trust, Awareness and Joy is something we live-by everyday.

About Taj Exotica Resort and Spa, The Palm, Dubai

Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.

Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. Please click on your preferred department below to apply.

Job Responsibilities

Handle guest reservation queries with professionalism and in keeping with hotel rates and standards.

Position Mission/Overview:

The performance of this position affects guest satisfaction and an impression of the service the Hotel provides. This impression can lead to repeat business and reputation enhancements.

DUTIES & RESPONSIBILITIES: 

• Answer incoming reservation calls promptly.
• Check availability of rooms and be able to decide on the room position availability.
• Take down FIT reservation with all details on the computer.
• Modify and cancel reservations as necessary.
• Confirm waitlist or send a reply for a reservation as necessary.
• Sort out and file reservation correspondence.
• Up-sell the rooms.
• Handle vouchers and advance payments.
• Reply to queries from guests regarding their reservation.
• Handle third party payment against room reservations.
• Manage daily booking reconciliation on third party extranets
• Maintain a proper file of all the documents.
• Make daily cancellation, no-show, room upgrade and ad-hoc rate reports.
• To use e-mail for necessary correspondence and where applicable.
• To follow the entire reservations process according to the Genesis standards.
• Adhere to personal grooming as per standards laid down by the hotel.
• Ensure that uniform is clean and well ironed.
• Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
• To perform such duties and observe and conform to such directions and instructions as may be assigned or communicated to you by the company or by such officers who are placed in authority over you.