Waiter/Waitress

Salary Details

Salary Description: "Competitive Salary Offered"

Job Description For Waiter/Waitress

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.

Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.

Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. Trust, Awareness and Joy is something we live-by everyday.

About Taj Exotica Resort and Spa, The Palm, Dubai

Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.

Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. Please click on your preferred department below to apply.

Job Responsibilities

Provide food and beverage service to the hotels guests. To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.

• Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Hotels standards of excellence for quality, professionalism and friendliness. 

• Anticipate and service guest requirements before requests are necessary. 

• Serve and clear food and beverage items in an unobtrusive and professional manner.

• Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).

• Complete opening and closing side work as assigned and have all tables set according to standard.

• Present menus and explanations for all menu items as well as specials of the day.

• Present children’s menus, and offer crayons and coloring book when appropriate, and describe specials.

• Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings. 

• Carry trays, bus and reset tables with linen, china, glass, and silver.

• Offer after-dinner beverage by up-selling

• Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed

• Handle a guest walk-out by completion of check with managers assistance

• Report any incident immediately, no matter how minor, to a manager.

• Recognize and address potentially intoxicated, disruptive or undesirable guests and follow tips training guidelines.

• Answer telephones according to the Taj Hotels’ standards and take reservations or provide information regarding the lounge or any other hotel service. 

• Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture. 

• Recognize regular guests and greet them by their name.

• Keep the working area clean and tidy at all times.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management and staff. 

QUALIFICATION REQUIREMENTS:

• Menu knowledge including ingredients and awareness of all food allergies that might be noted

• Alcohol service, safety and laws

• Order taking and suggestive selling and promotions

• Food service delivery

• Service recovery

• Bank and cash handling

• Food safety and Sanitation Procedures

• Tip reporting