Industry : Hotels & Resorts
Department : Front of House
Location : Dubai, United Arab Emirates UAE
Level : Staff Line level
Re-posted : 07 Aug 2022
Job Role : Guest Relations Officer
Recruiter : The Tower Plaza Hotel Dubai
Job Ref : HOZ51899
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2022-09-04
Salary Range (monthly): AED 1 to 2,000
Salary Description: "Competitive Salary Offered"
• Welcomes and greet guests and takes care of them from their arrival through to departure.
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay, Solve their issue, make courtesy call, update their profile for preference for future stay.
• To provide an efficient and friendly check-in & Check out, Offer welcome drinks upon arrival and check guest stay feedback upon departure.
• Daily courtesy call to be made for in house guest and conduct a guest survey as per the programme stipulated in policy.
• Ensure that all guest comments both negative and positive are noted and communicated to respective department for action.
• Registers and assigns rooms for VIP guest and escort them to his/her room.
• Co-ordinates with housekeeping the room status for VIP arrival and Special requests.
• Inform all relevant departments regarding special guest requests.
• Ensure that the correct amenities are placed in the room as per the guest amenities programme.
• Upsell of facilities to be offered to guest.