Account Manager/Client Relationship Manager

Salary Details

Salary Description: attractive salary and benefits

Job Description For Account Manager/Client Relationship Manager

 Transguard Group is currently recruiting for an Account Manager to be a part of the Manpower Hospitality division. The successful candidate will manage allocated Hospitality customer accounts in line with the commercial agreement, ensuring to maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement.

As an Account Manager, your responsibilities include the following:

• To ensure contract renewals in advance of contract expiry. Able to review and negotiate all commercial terms as well as agreeing and implementing price increases
• Ensuring 100% contract security coverage and managing payments in line with the commercial agreement. Taking swift action issuing warning and demand letters and suspensions / terminations as and when required on each account
• Identifying growth opportunities and handing them over to the relationship manager to convert to deals. Once converted ensure receipt of any applicable addendums, additional contract security and mobilization payments
• Smooth transition of any deployment to a client, ensuring system updates, client acceptance and matching pay-scales and charge out rates within the contract
• Ensure timely receipt of client’s time and attendance reporting as well as reviewing any absenteeism and informing operations to issue demand and termination notices to repeat offenders
• Manage the P&L of each client maximizing revenue and contribution and ensure complete capture of all rechargeable costs, such as accommodation, visa renewals.
• Build strong and lasting relationships with all clients
• Map clients existing and upcoming projects to ensure visibility of any future growth / off hires
• Ensure delivery of scorecards in line with group and business unit budgets and expectations

The ideal candidate will have the following skills and experience:

• 3 years’ experience in a similar position
• 3 years’ experience in a similar industry
• 3 years’ experience in a management role
• Organized and structured in their approach.
• Able to schedule frequent visits to and from clients as well as managing time required within the office.
• Excellent communicator and able to convey messages in a clear and concise fashion
• Able to identify potential risks and opportunities within accounts, current working practices or otherwise.

Please apply online with your CV urgently.