Assistant Cruise Director for Azamara

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Cruise Director for Azamara

Position Description:

Why join Azamara?

Our global guests come to us for the destinations we visit and the cultural connections we make, but they return to Azamara for the unforgettable hospitality that our crew provides. Our staff-to-guest ratio is 1.7 staff to 2 guests, and this allows us to offer personal, hands-on and friendly service from the first point of contact to the end of the voyage. Our crew comes from every corner of the world, and are the men and women at the heart and soul of our brand.

Position Summary:

The Assistant Cruise Director works alongside the Cruise Director planning the voyage grid for enrichment and guest activities, and then executes the voyage grid. He or she schedules and supervises entertainment and enrichment teams and supervises the Activities Host in terms of planning activities for the cruise based on the guest demographics for each cruise. The ACD is also a performer, and performs a featured show in our main show lounge - the Cabaret Lounge, as well as other events such as White Night, Variety Shows and other themed shows. A key part of the position is also to engage with guests throughout the voyage.

The Assistant Cruise Director assists the Cruise Director with the responsibility for Activities Host, Enrichment Staff, Bandmaster & Musicians, Guest Entertainers, Signature Show Cast Members, Audio-Visual and Broadcast Teams. In addition, this position will be a performance artist for the guests onboard.

Essential Duties and Responsibilities:

To support Azamara Club Cruises' mission of sustaining an upmarket cruise experience with a destination-driven brand image. All duties and responsibilities are to be performed in accordance with the AMAZE Standards, Safety is Everybody's Business, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.

Schedules and supervises members of the Entertainment and Enrichment Team.

Ensures Guest Entertainers and Enrichment Speakers are welcomed aboard and made aware of their schedules in a timely manner.

Executes daily programming as per CD cruise grid as necessary. It is understood that as the new digital app gets implemented on all ships, planning needs to be finalized further out with only necessary changes close in.

Supervises on a day-by-day basis the Activities Host to ensure all guest daily activities are planned and executed so that guests enjoy their time onboard during the day. This includes, but is not limited to enrichment classes (arts & crafts), trivia, games/gameshows, theme nights, dance classes and more.

In collaboration with AH responsible to come up with new activities concepts and ideas.

Performs a solo feature show in the Cabaret Lounge every voyage with up to two performances for early and late shows.

Performs at guest events, such as "White Night" and other shows or events as necessary.

Socializes with and engages with guests at every opportunity on a daily basis.

Ensures that guest entertainment and activities are carefully integrated with all product offerings aboard the ship. Takes advantage of cross promotion opportunities.

Work with the Revenue and Communications Manager to enhance onboard revenue and communications strategies.

Responsible for planning and hiring local entertainment through port agents and/or tour operators, as well as maintaining control of the budget allocated for this purpose.

Ongoing review of ship's background music, and suggestion for changes to better suit the ship and destination. I.e. regional music for country intensive voyages.

Responsible for the training and counseling of all the staff under his/her supervision.

Responsible for all aspects of the Bingo program onboard, complies with all Bingo procedures; inventory, promotion, selling of cards, verifying and completion of end of cruise paperwork. Must host a majority of the Bingo games at each session and responsible to meet and/or exceed the target APD

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management

It is every employee's responsibility to conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employeesand/or in the presence of guest contact and crewmemberareas.

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities

• Assists in all capacities in achieving revenue increases in areas related to the Entertainment & Cruise Programs Department, as requested by the Cruise Director.
• This position is responsible for and oversees cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
• Manages and maintains departmental financial responsibilities within budgetary requirements.

Qualifications:

- Two years college or better preferred.

- A minimum of two years' experience in Theatre, Arts, Recreation, Communications or related field.

- Strong, proven performance skills in front of large audiences.

- Experience as Master of Ceremony, and the ability to speak in front of a large audience.

- Ability to capture and manage the attention of a large group with effective and courteous microphone techniques.

- Very strong communication, problem solving, decision making, and interpersonal skills.

- Superior customer service, team building and conflict resolution skills

- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing staff as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.

- Ability to speak English fluently, clearly, distinctly and cordially with guests.

- Ability to read and write English in order to communicate efficiently, and to understand and interpret written procedures.

- Manages and maintains departmental financial responsibilities within budgetary requirements.

- Working knowledge of computers, internet, and the ability to navigate within a variety software packages. Proficient in Microsoft Office - Word, Excel, PowerPoint

Knowledge and Skills:

- Pleasant and outgoing communications skills to ensure guest satisfaction. Ability to cultivate customer first.

- Strong organizational skills.

- Effective communications skills to maintain a positive working environment for the entertainment staff.

- Demonstrates passion, drive and energy.

- Acts with integrity.

- Attends meetings, training, courses and all work-related activities as required.

- Where appropriate, initiates meetings to address and resolve quality concerns and to continuously identify improvement opportunities.

Physical Demands:

- Must be able to perform up to 6 hours per workday.

- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.

- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

- All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.

- Ability to lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.

V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.

At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.

Our values comprise of 'five C's': we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.

We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.

As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.