F&B Ops Excellence Controller

Salary Details

Salary Description: Competetive Salary Offered

Job Description For F&B Ops Excellence Controller

Position Description:

Position Summary:

The F&B Ops Excellence Controller position is responsible for two key areas; quality adherence and waste reduction. In both areas, the position helps to develop actionable plans to deliver the best F&B experience to our guests.

First, the position leads the operational techniques and activities related to quality adherence within the F&B operational procedures conforming with all company SOPs. They're responsible for examining processes in place to ensure product consistency and conformity. All products and processes should be inspected on an ongoing basis to ensure that everything meets proper protocols and specifications, and any recommendations to improve the procedure should be shared with both the onboard and shoreside F&B teams for rectification.

Second, the FOEC leads the food and beverage waste reduction initiative onboard the ship. This includes collecting data during service hours, monitoring the stability of automated resources and information platforms and technologies, proposing actionable plans/recommendations to F&B leadership, and communicating any program flaws, improvements or best practices. This person champions the War on Waste initiative onboard the ship and works to create and promote a culture within the operation and its teams to reduce food waste.

This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Key Responsibilities:

Champions the program onboard the ship. Leads discussion and shares insights with F&B managers, crew members and shipboard leadership to promote and execute the War on Waste, the company's initiative to reduce food waste.

Responsible for counting the raw and prepared protein products planned for consumption in the different food production venues in accordance with the menu matrix. From time to time, controlling by spot checking the portion size and quality of product.

Responsible for measuring, recording and reporting Direct or Repurposed food waste at all program venues.

Maintains a close relationship with shoreside team in order to be continuously providing ideas, improvements and solutions to facets of the program.

Detects and reports product and data discrepancies to shoreside teams for follow-up. This includes product or spec deviation, oversized portioning, incorrect handling of products, etc..

Spot checks recipe compliance in line with daily operational production sheets and standard operating procedures, verifies the different controllable food production for each venue for consistency of product per day-parts and menu plan.

Supervises temperature control devices and reports and ensures that variances are addressed.

Ensures connectivity of all relevant devices and reports any issues aligned on the automation of data input and guest flow counts.

Responsible for verifying the accuracy and recording of accounted adjustments for inventoried products exposed by spoilage, damage, expiration date and other incidentals that become food and beverage operational expenses. Not limited to foods and beverages, this position will observe the waste on chemicals and other date sensitive products.

Conducts failure assessments to compare actual conditions with SOP-requirements using an auditing tool to ensure SOPs are being followed. After identifying the issues, list the possible solutions, document the agreements and execute the plan with shipboard leadership to permanently eliminate them through process improvements and training.

Required Skills:

Ability to proactively prioritize needs and effectively manage provided resources.

Ability to troubleshoot computer-generated documents and data.

Able to reconcile accounts and create reports for management.

Proficient in Microsoft Office Excel.

Knowledge of Microsoft Office PowerPoint, Word and Outlook.

Ability to redact memorandums, reports and maintain organized data and documents.

Team-work oriented with flexibility to work at certain times during the day, depending on operational needs.

Attention to detail and continuous improvement, driven for results.

Logic and attention to details.

Effective communication skills.

Problem solver.

Effective interaction with other departments.

Sound judgment and decision making.

Language Requirements:

Applicant must be able to speak, write and read English.

Key Relationships / Partnerships:

Working Conditions:

• While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Extensive travel from ship to ship with varying accommodations and resting opportunities require good health. Active management of health through diet and exercise is a key for prolonged success in the position
• All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. The employee must have the ability to lift and/or move up to 50 pounds
• Work Hours: Regular working schedule is 10 hours daily.

V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.

At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.

Our values comprise of 'five C's': we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.

We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.

As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.