WELCOME TO V.SHIPS LEISURE!V.Ships Leisure provides recruitment services to the cruiseline, ferry and yacht industry worldwide.We are proud to work with all sizes of vessel from the largest cruise lines offering great facilities and unique positions to the smallest luxury vessels sailing to the most remote ports, providing exceptional opportunities to travel.Our dedicated global recruitment team are cruise ship experienced and are passionate in helping hospitality professionals gain their next career move. We offer a free, personalised service and our careful pre-selection process enables us to matching your requirements with our clients needs.Whilst we provide potential employers with tailored recruitment solutions, we pride ourselves in being able to offer successful candidates unique and exciting employment opportunities.Best Ships. Best Career Opportunities. Best Adventures.
Industry : Other Industry
Department : Front of House
Location : Worldwide, France
Level : Staff Line level
Posted : 07 Feb 2022
Job Role : Guest Relations Officer
Recruiter : V Ships Leisure
Job Ref : HOZ46453
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-07-23
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Guest Relations Officer is held fully accountable for the quality of their guests' personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the personalized interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Why join Azamara?
Our global guests come to us for the destinations we visit and the cultural connections we make, but they return to Azamara for the unforgettable hospitality that our crew provides. Our staff-to-guest ratio is 1.7 staff to 2 guests, and this allows us to offer personal, hands-on and friendly service from the first point of contact to the end of the voyage. Our crew comes from every corner of the world, and are the men and women at the heart and soul of our brand.
Join a boutique luxury line that guarantees a one-of-a-kind hospitality experience. Our Guest Relations team not only delivers excellent service but build everlasting relationships with our guest.
V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.
At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.
Our values comprise of 'five C's': we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.
We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.
As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.