Junior Suite Attendant for The Ritz-Carlton Yacht Collection

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Junior Suite Attendant for The Ritz-Carlton Yacht Collection

Position Description:

JOB TITLE: Jr Suite Attendant

DEPARTMENT: Housekeeping

REPORTS TO: Suite Attendant

DIRECT REPORTS: None

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.

The Ritz-Carlton has taken the legendary service to sea with The Ritz-Carlton Yacht Collection and seeks experienced luxury cruise hospitality professionals to become one of our Ladies and Gentlemen.

POSITION SUMMARY

The Junior Suite Attendant partners with the Suite Attendant to provide impeccable and personalized in suite services to guests with the goal of delivering complete guest satisfaction. Assisting with fulfilling the guest requests, understanding preferences and anticipating guest needs, this position ensures the flawless cleanliness of the suite in accordance with the Public Health Standards and Standard Operating Procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

ESSENTIAL DUTIES

Assisting the Suite Attendant in the suite cleaning, replenishing of all in-suite amenities, minibar, glassware, cutlery, floral arrangements and executing any other guest requests or preferences in accordance with the Standard Operating Procedures

Partners with the Suite Attendant to prepare the suite on embarkation day and daily as per guest preferences and all pre-voyage documentation received by the supervisor. Informs guests of daily Yacht, Port or Itinerary related activities when asked. Takes initiative to provide this information in advance of guest requesting where this is appropriate

Assists Suite Attendant with the unpacking and packing of guest's luggage when requested. Participates in luggage handling and distribution

Creates positive and memorable experiences for guest and anticipates their needs and expectations through engaging and genuine conversation. Ensures that all guest concerns, enquiries and requests are recorded, followed up and addressed immediately to ensure complete guest satisfaction

Collects and delivers guest valet services such as guest pressing, laundry, dry cleaning and shoe shine services

Responds to problems quickly and efficiently with a problem solving, proactive attitude. Communicates and records any challenges to the supervisor and escalates conflict resolution as necessary

Creates maintenance requests for non-functional equipment and any other topics impacting the housekeeping operation in suites, pantries and corridors. Reports any delays that impact the timely resolution of the issues to the supervisor

Responsible for the cleanliness of front of house and heart of house areas as assigned in the public area cleaning sections by the Supervisor

QUALIFICATIONS

Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position

Good knowledge and experience of Housekeeping operations related to the role

Knowledge and experience in Public Health rules and regulations related to United States Public Health (USPH) and Hazardous Analysis Critical Control Point (HACCP)

Knowledge of Point of Sales and Inventory Management systems in the capacity of a user, ability to operate and demonstrate guest facing systems such as interactive television and in suite tablets

Previous experience on-board a luxury cruise ship as a Junior Suite Attendant or similar role and experience in a luxury hospitality environment are essential

PHYSICAL & LANGUAGE REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
• All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

As one of the Ladies and Gentlemen of The Ritz-Carlton Yacht Collection, you are the most important asset in our service commitment to our guests. By joining us, as we not only meet but also exceed our guests' expectations, you embody the legendary service that makes us a leading luxury brand. To bring our vision to life, The Ritz-Carlton Yacht Collection has exclusively partnered with V.Ships Leisure for recruiting our Ladies and Gentlemen.

V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.

At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.

Our values comprise of 'five C's': we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.

We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.

As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.