Senior Maitre D' for The Ritz-Carlton Yacht Collection

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Senior Maitre D' for The Ritz-Carlton Yacht Collection

Position Description:

JOB TITLE: Senior MaÎtre D'

DEPARTMENT: Food & Beverage

REPORTS TO: Restaurant Manager

DIRECT REPORTS: Restaurant Supervisor, Server, Assistant Server

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.

The Ritz-Carlton has taken the legendary service to sea with The Ritz-Carlton Yacht Collection and seeks experienced luxury cruise hospitality professionals to become one of our Ladies and Gentlemen.

POSITION SUMMARY

Manages and oversees the successful operation of all dining venues to include a primary focus on the Signature Dining Experience. Inspires and motivates the restaurant management and Ladies and Gentlemen to deliver technically proficient, efficient and personalized luxury food and beverage service while creating a world class work environment and guest experience. This position is the primary driver of all service and Public Health standards in restaurant venues. Identifies and acts on opportunities for training and product and service enhancement.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

ESSENTIAL DUTIES

Oversees the service of dining venues, including the Signature Dining Experience. Supports the Restaurant Manager in the supervision of Restaurant and Bar venues, supervising Ladies and Gentlemen and understanding the positions of all reports well enough to perform their duties in the employees' absence

Conducts Line-Up and daily training, development and supervision of Food and Beverage team in product knowledge and service

Anticipates the needs of guests and Ladies and Gentlemen by ensuring all supplies are readily available before and during service, maintaining a clean, safe and accident-free environment, and immediately responding to the needs of all guests and fellow Ladies and Gentlemen

Supervises and assisting with the setup, cleaning, and breakdown of restaurants and bars and maintains equipment, supplies, goods in all work areas, reporting any issues to leadership

Ensures proper inventory processes including requisitions, receiving, moving and stocking product in accordance with first in, first out (FIFO)

Ensures compliance with Public Health and all Safety and Labor Regulations as well as prepares for and assists with all Sanitation and Public Health inspections

Execution of service for all special events

Hands-on execution of the day-to-day operations of the Restaurant and Bar venues

Managing financial performance to exceed expectations for Food and Beverage venues in partnership with lateral and supporting roles as well as Senior leadership

PEOPLE MANAGEMENT

Model and hold others accountable for promoting the Gold Standards, respect and fair treatment

Ensures the Daily execution of Line-up in accordance with company standards and Brand Guidelines

Sets the department's expectations for desired behavior, knowledge and skill levels

Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included

Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity; leads by example

Coordinates and maintains on-going training program and its' execution to ensure all F&B Ladies and gentlemen always have access to all pertinent training materials and are regularly tested on all information including menus, hours of operation, steps of service, Gold Standards and other divisional, yacht and brand information

Maintains and delivers a comprehensive and engaging on-boarding program which successfully welcomes and integrates new ladies and gentlemen into the operation and provides the foundation for their career with the brand to grow

QUALIFICATIONS

Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position

WSET Level 2, Court of Master Sommeliers Introductory or equivalent certification in beverage knowledge

Previous MaÎtre d' or Dining Room Manager experience in a five-star restaurant or onboard a luxury cruise restaurant environment

Superior knowledge and experience in Public Health rules and regulations related to USPH and HACCP

Excellent working knowledge of food, beverage (wine, beers, spirits, cocktails, coffee, tea) and international cuisine

PHYSICAL & LANGUAGE REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
• All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

As one of the Ladies and Gentlemen of The Ritz-Carlton Yacht Collection, you are the most important asset in our service commitment to our guests. By joining us, as we not only meet but also exceed our guests' expectations, you embody the legendary service that makes us a leading luxury brand. To bring our vision to life, The Ritz-Carlton Yacht Collection has exclusively partnered with V.Ships Leisure for recruiting our Ladies and Gentlemen.

Start dates are subject to change.

V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.

At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.

Our values comprise of 'five C's': we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.

We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.

As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.