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Vanessa Sequeira's Activity
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Education
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Experience
Guest relationship executive
- Present (2024 Years)
Oyo Hotels and Rooms, India
❖ Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements. ❖ Managed and improved customer service functions for reception and lounge areas. ❖ Regulated appropriate staffing levels to meet business and customer requirements. ❖ Directed staff to handle needs for individual guests in an accurate and efficient manner. ❖ Increased Customer Service Ratings. ❖ Solicited feedback through questionnaires to evaluate levels of guest satisfaction. ❖ Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.