Good English language verbal communication skills
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Must hold valid UAE Manual Driving License
Be familiar with hotel layout and memorize the preferred route for escorting guests
Room the guest in accordance with hotel standards
Be familiar with the lift workings and emergency stairs
Provide information to guests about the hotel facilities and services
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
Help other employees in department, replacing them temporarily when necessary
Keep the baggage room clean and in order
Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
Perform any trips and drives with the hotel car / bus as requested.
Control all guests car keys.
Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader.
Establish, promote and maintain good public relations while meeting or exceeding guest expectations.
Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum.
Ensure that airport / crew transportation flow is maintained effectively.
Ability to drive and operate manual and automatic transmission vehicles.