To supervise the professional greeting of clients and visitors, to the highest standards. • To manage room reservations ensuring that the bookings team are processing all enquiries accurately. • Recruitment, induction and training of receptionists and meeting room co-ordinators • Appraisals and performance management of staff, including monthly meetings. • Leading, monitoring, motivating and inspiring the team; providing guidance and support. • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services • On-going development of skills and knowledge for the FOH team. • Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary • Manage the implementation for any change or upgrade in software systems • Monitor budget and produce weekly/monthly reporting where applicable • Supervise the co-ordination of VIP Functions and events. • Review the uniform requirements and source new suppliers if needed