A highly creative “out of the box” thinker, seasoned hotelier and motivated manager with more than 10 years of experience in managing hotels and 22 years of experience overall, I am prepared to significantly contribute to your goals in this role. My experience includes planning, budgeting, and forecasting of both short and long term goals and capital needs. Responsible for leading effectively all the aspects of the hotel’s operation to ensure profitability, exceptional customer service, and high quality staff performance. I am adept in scheduling cost control, team leadership, and developing strategic plans and solutions by studying technological and financial opportunities to achieve the company’s objectives. Hiring, coaching, training, evaluating, and managing property personnel are my implements to ensure top performance levels. My convenient approach in problem solving have always resulted a mutual reciprocal gain for both parties. I am constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers. My professional path afforded me a well-rounded skill set, including excellent communication, team building abilities, creativity, improving processes, and maximizing efficiency. My zeal for challenges, strong leadership skills, dedication to my work and my commitment to constantly increasing my expertise and education cannot but contribute to your company continued prosperity.
2022 - Present (2 Years)
Reef Resort - Reef Island, Bahrain
Managing the entire operation of 84 rooms and 11 royal villas, 7 restaurants, 2 banquet venues, health club and Spa, and 2 kids club. <br>• Conducting daily meetings with all HOD’s and assuring the run of a smooth operation in a healthy work environment. <br> Set long and short-term strategic goals for the benefit of the property. <br>• Setting hotel annual operating budget, sales marketing plan, and capital budget. <br>• Working on sales plan to increase hotel revenue. After implementation of the sales plan, revenue increased by 35% <br>• Working on yield management strategies and ensure high level of occupancy. <br>• Managing booking engines and creating packages that has increased the revenue by 40%. <br>• Creating marketing campaigns, going on sales calls and managing accounts. <br>• Ensuring maximum profitability. <br>• Ensuring full compliance to hotel operating control, SOP’s, Policies and procedures. <br>• Ensuring guests satisfaction targets are met and exceeded. <br>• Handling guests’ complaints and supervising the service recovery procedures. <br>• Meet regularly with accounting and auditors, discussing and reviewing PL statements, budgets and forecast. <br>• Monitoring financial reports on a daily basis and taking decisions accordingly. <br>• Ensuring that financial forecasts for rooming, FB, admin general are on target and accurate. <br>Responsible for hiring and setting training programs for employees and ensure career development to provide the best service at all times.2021 - 2022 (1 Year)
Miramar Hotel Resort Spa, Lebanon
Directly managed full aspects of the operation for two separate locations 30 rooms,450 chalets, 200 cabins, 9 FB outlets, health club, spa, and Marina. br Interviewed, selected, coached and trained associates, ensuring they performed in accordance with the established standards and values of the hotel. br Created and established a training program to enhance employee’s knowledge of best practice to meet hotel standards and procedures. br Devised and planned all capital expenditure annual budgets and forecasts, review profit and loss statements, operational strategies, and profit objectives. br Reviewed daily, monthly, quarterly revenue and payables reports and compare it to the yearly goal set. br Launched entirely new menus for the restaurants and room service, developed outside catering for personal events. br Created new concepts and rented the themes to subcontractors and maximized revenue. br Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance. br Developed the sales plan with the sales team to improve occupancy levels and yield management. br Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. brKey achievements: br Strategically positioned the property to grow from a loss of 500.000 USD to a profit over 1.000.000 USD within 15 months. br Increased room revenue by 80 % br Increased FB revenue by 30%. br Reduced the number of customer complaints by 50% through ensuring that staff followed customer service guidelines.2019 - 2022 (3 Years)
Villagio Hotel Resort + Le Mythe Resort, Lebanon
- Providing investor professional rescue management to reestablish the property in the hospitality market. br- Providing professional studies for the investors to make the appropriate decisions about their investment and avoid any mislead that arises unnecessary expenses. br- Providing market studies, S.W.A.T. analysis and related studies for investors to make effective decisions at the right time. br- Leading the senior management team and implementing new sales marketing strategies to set the properties back on the right track. br br- Setting standards, procedures and running regular trainings for senior management. Evaluating job performances and employee’s motivation. br- Guiding the sales and marketing plans to achieve effective results. br- Providing assessment on the current situation and designing programs to bridge the gaps to the desired situation. br- Retrieving effective solutions and make sure that resources are used optimally.2008 - 2018 (10 Years)
Portemilio Hotel & Resort, Lebanon
Responsible for planning, budgeting, and forecasting of both short and long term operational goals and capital needs.