Dear Hiring Manager,
My career background includes six years of experience working as a Front Office Receptionist in Hospitality Industry at United Arab Emirates. There, I was responsible for the completion of various administrative and clerical tasks, I am organized, quick to respond to requests and have six years of experience in a customer facing role. My communication, people centric nature, and compassion have afforded me excellent interpersonal skills. I am excited to contribute my talents and proficiency in organization toward your team efforts. As an engaging communicator with a proven track record in guest service satisfaction, my focus on building strong professional relationships has been a beneficial asset throughout my career. Having the experienced knowledge and using various Hotel PMS Software in Win-HMS, IDS and Opera. I also offer well-developed organisational skills, a highly professional attitude, exceptional work ethics and an important ability to work and perform well independently or in team environments. I have excellent time management skills, possess the ability to work any shift, am eager to learn and always strive to make everyone feel welcome and comfortable.
Thanking You,
Sincerely, Zihad Abdul Hameed
2020 - 2021 (1 Year)
NIHAL HOTEL***(NIHAL HOSPITALITY), الإمارات العربية المتحدة
• Manage transactions with customers using cash registers br• Collect payments whether in cash or credit br• Issue receipts, refunds, change or tickets br• Track transactions on balance sheets and report any discrepancies br• Handle merchandise returns and exchanges. br OPERATING SYSTEM : IDS2019 - 2020 (1 Year)
THE CANVAS HOTEL***** (KHAMAS HOSPITALITY), الإمارات العربية المتحدة
1) Greet the guest in a warm, polite and friendly manner. br2) Demonstrated proficiencies in telephone and front desk reception within a high volume environment. Calmed upset and angry customers, researched and rapidly solved problems. br3) Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. br4) Upsell additional facilities and services, when appropriate. br5) Maintain updated records of bookings and payments. br6) Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team player attitude. Operating System: Opera2018 - 2019 (1 Year)
MENA PLAZA HOTEL****(ALHOKAIR GROUP), الإمارات العربية المتحدة
1) Perform all check-in and check-out tasks. br2) Manage online and phone reservations. br3) Inform customers about payment methods and verify their credit card data. br4) Register guests collecting necessary information (like contact details and exact dates of their stay). br5) Welcome guests upon their arrival and assign rooms. br6) Provide information about our hotel, available rooms, rates and amenities. br7) Respond to clients’ complaints in a timely and professional manner. br8) Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Operating System: Opera2014 - 2018 (4 Years)
FORTUNE DEIRA HOTEL***(FORTUNE GROUP), الإمارات العربية المتحدة
• Answered all incoming calls and handled caller’s inquiries. br. Responded to guests and public inquiries. br• Enter the CID System Promptly as the Guests check in. br• Received, directed and passed on telephone fax messages. br• Directed the employees, guests and general public to the right staff member. br• Maintained a sufficient record of office supplies. br• Provided word-processing and clerical support. br• Maintained the common filing system and file all letters. • Provided administrative services for the Office Manager. br• Monitor the visitor access and issue passes order. br• Order, receive and maintain office supplies. br• Greeted, assisted and directed guests, workers, visitors and the general public. Operating System : Win-HMS