A 2nd generation, dynamic, international hospitality management professional with extensive experience leading operations for world-famous hotels & resorts – generating significant growth to top and bottom lines.
Well-versed in analyzing competitive landscapes and designing dynamic sales vision and marketing strategies to aggressively generate revenue growth across hotel operations.
Particularly well-versed in pre-opening world class resorts and successfully implementing and managing processes to enhance hotel and resorts operations, strategic sales & marketing, revenue management, budgeting and forecasting expertise and managing large teams of over 300 and more.
Consistently progressing upwards and successful in increasing operating standards, quality scores, and profitability through exceptional customer service and implementation of best practices within the hospitality industry resulting in increasing shareholder value.
2018 - 2021 (3 Years)
The Danna Langkawi, Malaysia, Malaysia
• After pre-opening this property in December 2010, returned in 2018 to run the same five-star luxury boutique property with 125 rooms and new additional 10 luxury villas and 4 food and beverage outlets, a spa, retail shop, and meeting space. <br>• Responsible for 302 associates and overall profitability of the #1 resort in Malaysia. <br>• Year 2018 achieved GOP Malaysian Ringgit 14.5Million (US$ 3.5Million) Year 2019 achieved GOP Malaysian Ringgit 14.1Million (US$ 3.4Million) Year 2020, despite the current C19 pandemic and hotel closure in some months, managed to achieve GOP Malaysian Ringgit 403K (US$ 97K) In terms of Quality scores and customer service index, The Danna Langkawi remained in 2018 and 2019. <br>• No.1 Top 25 Luxury Hotels in Malaysia on Trip Advisor. <br>• No.1 Top 25 Hotels in Malaysia on Trip Advisor. <br>• No.1 Top 25 Hotels for Best Services in Malaysia on Trip Advisor. <br>• No.4 Top 25 Romantic Hotels in Malaysia on Trip Advisor. <br>• No.14 Top 25 Luxury Hotels in Asia in 2020, despite the pandemic achieved following awards. <br>• Clean and Safe Malaysia Hygiene Safety Label by Bureau Veritas. <br>• 2020 Booking.com Traveler Review Awards 9.3/10. <br>• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. <br>• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development. <br>• Organized budgets oversaw PLs and achieved margin targets consistently to stay on track with growth plans.