ü Responsible for daily administration, meeting and greeting, dealing with guests\' queries and complaints, and booking rooms. visitors
ü Maintain high standards of customer services at the Reception desk so that customers\' expectations are consistently exceeded.
ü Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
ü Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
ü Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. ü Identify optimal, cost effective use of the resources and educate the team on the same.
ü Ensure quality and appropriateness of customer service provided.
ü To maintain Front Office log book and shift reports.
ü Respond to inquiries and resolve problems in an effective manner.
ü Ensure all guests receive a swift, smooth, professional and friendly check in and check out
ü Ensure quality in all aspects of the job.
ü Maintain record of all banquet and any other functions in the hotel.
ü Liaise with other departments for the resolution of day-to-day administrative and operational issues.
ü Carry out other duties which naturally fall within the reasonable expectations of
ü Adhere to the Procedures & Standards Manual.
ü Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
ü Liaise with Housekeeping for the Room Status.
ü Handle additional responsibilities as and when delegated by the Management.