Accor Live Limitless Loyalty Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Accor Live Limitless Loyalty Supervisor

Fairmont Palliser

Accor Live Limitless Loyalty Supervisor
Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Reporting to the ALL Accor Live Limitless Manager, responsibilities and essential job functions include but are not limited
• to the following:
• Consistently offer professional, friendly and engaging service
• Ensure ALL members receive the highest attention prior, during and after their stays at the hotel
• Ensuring all member profiles are current and accurate using the applicable computer applications
• Monitor each department to ensure the ALL report is reviewed daily
• Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the ALL reports and reviewing billing procedures
• Liaise with all key departments, gather correct informationpreferences and ensure data is updated
• Review all guest incidents and ensure proper follow up is completed with the relevant departments
• Create daily and weekly reports highlighting upcoming member arrivals and in house guests
• Communicate the program details and updates on a regular bases at Colleague orientation and hotel general meetings
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Previous experience in a Front Office role required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent written and verbal interpersonal and communication skills
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Physical Aspects of Position (include but are not limited to):
• Consistent standing, walking and sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 50 lbs.
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

• Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, The Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
• In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS