Assistant Front Desk Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Front Desk Manager

Fairmont Banff Springs

To maximize guest satisfaction from pre-arrival through departure by adhering to the standards required by the Hotel and by handling all guest inquires with a friendly and accurate response.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

• Subsidized staff housing for full time status
• Duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

• Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
• Handle of guests comments and complaints, ensuring guest's needs are met or exceeded
• Participate in interviewing and recruitment of Front Office Reception Agents and Supervisors
• Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
• Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
• Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
• Organize, coordinate and supervise training, conduct regular training sessions and communications meetings
• Responsible for development and performance management of all Front Office colleagues
• Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service
• Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
• Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
• Responsible for coordinating with the Convention Services Manager and the Guest Services Managers for preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities
• Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
• Maintain and submit to the Front Desk Manager, approved staffing schedules on a weekly basis
• Ensure Fairmont policies and procedures are known, followed and enforced, and promote the philosophy of empowerment within guidelines
• In all that we do create and be responsible for smart goals that help to achieve EOS, VOG, RevPAR, GOP yearly objectives
• Assist in other Front Office departments as required, including Royal Service and Fairmont Gold.
• All other duties assigned

Your experience and skills include:

• Minimum 2 years experience in a Hotel leadership role
• Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
• Excellent interpersonal and communication skills, both written and verbal
• Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
• A leader who will lead, teach, inspire our team to reach the next level of service
• Hospitality Diploma an asset
• Constant standing and walking throughout shift, repetitive motions including talking, bending
• Lifting, carrying, pulling 20 lbs. certain parts of work shift

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com .