Assistant Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Front Office Manager

Ibis London ExCeL

Job Description

Who we are:

Ibis London ExCeL is located 200 steps away from the ExCeL Conference Centre. With 278 rooms, the property offers fantastic views over the Docklands. Few minutes away from Royal Victoria and Custom House DLR stations, the property offers as well easy access to the city center via public transportation.

What you will be doing:

As Assistant Front Office Manager, you will be expected to:

• Coordinate the management of the Front Office department in the absence of the Front Office Manager. You will ensure a smooth operation and the highest level of guest satisfaction seeking feedback on guest satisfaction and responding directly back to guests who experience any issues
• Strong & effective communication with all other departments
• Provide guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development with AccorHotels
• Be responsible to balance operational, administrative and colleague's needs
• Develop, implement and maintain new incentives through the promotion of our loyalty program ALL to motivate colleagues and maximize hotel revenue
• Ensure effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
• Adhere to and promote the Company's Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.

Work Experience

Who we are looking for:

If you like dealing with people and enjoy when no day is the same, then we would like to hear from you! A minimum experience of 2-5 years working and leading teams in Front Office is expected. The knowledge of Opera is an asset as well!

Benefits

What you will get:

Great people involve great rewards! You will thus get:

• Two complimentary Bonus Breaks - benefit from a free one or two nights in another Accor property in the UK each year
• Pension Scheme
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Excellent training and development opportunities within the hotel and throughout Accor worldwide
• Complimentary meals on duty
• Recommend a Friend bonus
• Cycle to Work Scheme
• And much more!