Assistant Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Front Office Manager

Fairmont Empress

Assistant Front Office Manager

Reporting to the Director of Front Office, the role of AFOM is responsible for a seamless operation of the Front Desk at all times.

Hotel Overview:

Fairmont Empress is the destination in Victoria, located in the heart of the city overlooking Victoria's sparkling Inner Harbour. The 464 room hotel has completed an exciting $60 million dollar strategic renovation. This transformation has married the original classic details with world class modern touches creating a luxury oasis with unique food and beverage venues celebrating the Pacific North West as well as a rejuvenating Willow Stream Spa. The hotel has partnered with Forbes to continue to elevate our unique West Coast culture and service to provide individual and authentic guest experiences.

RESPONSIBILITIES:

• Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Forbes Luxury Standards, and ALL Loyalty Program
• Participating in scheduling, ordering, and financial reporting
• Ability to work effectively and provide leadership in a management team with shared responsibilities.
• Oversee Front Office daily operations as "manager on duty", with direct accountability for leadership of Front Office operations (Front Desk, Guest Services, Reservations, and Royal Service).
• Coaching and development of Colleagues to ensure service standards and goals are met and exceeded
• Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
• Taking charge of Groups and Tours from a Front Office perspective from pre-convention meetings to on-site support for Directors and Guests
• Liaise with key departments (Housekeeping, Food & Beverage, Royal Service, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure.
• Participating in interviewing, recruiting and selection of new team members
• Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
• Liaise with the F&B team to ensure proper communication of amenities and guest requests.
• Attendance at all required Hotel meetings.
• Thorough knowledge of emergency procedures and general crisis situation procedures
• All other duties as assigned.

QUALIFICATIONS:

• Excellent knowledge of Front Office Procedures
• Knowledge of Micros Fidelio Opera and Microsoft Office Applications
• Previous leadership experience required
• Highly organized, career and result oriented with the ability to be flexible with work hours including night shifts days off, assignments and additional duties.
• Must be able to work well under pressure in a fast-paced and constantly changing environment
• Must possess excellent interpersonal and motivational skills
• Diploma/Degree in Hotel Management an asset
• Second language is an asset
• Professional manner, positive and resilient personality and ability to work with minimal oversight
• Excellent interpersonal and communication skills, both written and verbal.
• Degree/Diploma in Hospitality Management or a university degree, a strong asset

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS