Assistant Manager - Front Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Manager - Front Office

Mercure Selangor Selayang

Job Description

1. Conduct daily briefings and ensure that all pertinent information is well received by team members
2. Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
3. Review, analyze and suggest improvement of work flow and standards at the Front Desk
4. Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
5. Communicate with Front Office Manager on all matters regarding guest services & hotel operations
6. Ensure documentation of all guest related issues using the logbook
7. Sign media and supervise shift handover procedures
8. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
9. Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
10. Assist Guest Relations in greeting, rooming, and sending off guests
11. Inspect front of house and back of house regularly for cleanliness and orderliness
12. Ensure that front line staff complies with marketing techniques and maximizes sales
13. Check billing instructions, monitor guest credit and act upon any discrepancies
14. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
15. Ensure driveways are manned at all times and run efficiently
16. Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

1. Diploma in Tourism & Hospitality Management.
2. Minimum 2 years of relevant experience in a similar capacity.
3. Excellent reading, writing and oral proficiency in English language.
4. Ability to speak other languages and basic understanding of local languages will be an advantage.
5. Good working knowledge of MS Excel, Word, & PowerPoint.

1. Opportunity to develop with multinational brand.
2. Bienvenue Carte - Offering special staff rate at Accor Worldwide
3. Duty meal / Official Checks
4. Medical Benefit
5. Phone Allowance