We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : General Management
Location : Hyderabad/India
Level : Staff Line level
Posted : 07 Feb 2022
Job Role : Assistant Front Office Manager
Recruiter : Accor Hotels
Job Ref : HOZ55593
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-03-07
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
NOVOTEL HYDERABAD CONVENTION CENTRE
Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
Ensure proper selling techniques and strategies are utilized to maximize room revenues.
Plan & prepare monthly reports, forecasts and other relevant reports.
Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
Ensure calculative overbooking.
Give discounts and corporate rates, as per the company's policy.
Supervise and delegate work to reservation assistants
Ensure that all reservations are recorded as per standard procedures.
Handle additional responsibilities as and when delegated by the Management.
Minimum 3 to 5 years of experience in a similar capacity.
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Ability to accept responsibility.
Self confidence, motivation, drive and tenacity.
Ability to enhance organizational performance.
Ability to clearly delegate tasks and responsibilities.
Ability to think strategically, inductively, and creatively.