Assistant Outlet Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Outlet Manager

PREMIER VILLAGE PHU QUOC RESORT MANAGED BY ACCOR

Job Description

- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

- Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit

- Communicates to his/her superior any difficulties, guest comments and other relevant information

- Delivers daily briefings and attends other Food and Beverage meetings as scheduled

- Delivers prepared training sessions in line with a departmental monthly calendar

- Prepares for service by ensuring the department's:

- Grooming is impeccable and in accordance with personal presentation standards

- Equipment is clean

- Equipment is sorted and stored

- Glassware is polished

- Requirements for special occasions are ready

- Music is on

- Lighting is on

- Outlet is ready for service and guest comfort

- Carries out effective service by ensuring all staff are aware of their role in:

- Greeting and seating guests

- Explaining and up-selling daily beverage specials

- Processing food orders accurately

- Using trays and tray jacks effectively

- Quickly taking food and beverage orders

- Ensuring payment methods are handled accurately

- Ensuring working areas are cleaned and re-set quickly

- Ensuring the bar is clean

- Regularly cleaning ashtrays

- Conversing with Guests in relation to the food and beverage products

- Carries out effective beverage service by ensuring:

- Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

- Promoting and selling cocktails to guests

- Making and presenting cocktails

- Coffee and tea is served hot and in accordance with standard

- Patron care standards are adhered to by ensuring:

- Guests are advised on alcoholic beverages

- The strengths of alcohol is advised and guests are advised as to their effect

- Compliance with legal provisions of local liquor codes

- Level of intoxication of guests is assessed and appropriate action taken

- Advise guest on the hotel's policy of smoking

- Monitor factors which interfere with the total experience of the guest

- Cellar operations are carried out including:

- Correct use of refrigeration system

- Effective operation of the post-mix syrups bulk dispense system

- Operating the beer reticulation system

- Adhering to stock control procedures

- Take appropriate action to resolve guest complaints

- Requisition bar items according to bar stocks

- Ongoing coaching and training should be conducted to enhance the knowledge and skills of the staff.

- Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift

- Assist to promote the entertainment.

- Works with superior on manpower planning and management needs

- Works with superior in the preparation and management of the Department's budget

- Motivate and drive team productivity at all times and offers assistant to other outlets where possible and as requested.

- Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability

- Conduct regular check on the cleanliness

Work Experience

- Bachelor's Degree or Diploma in Hotel Management, Food & Beverage or related field.

- 2 years related experience, including supervisory experience, or an equivalent combination of education and experience

Benefits

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world!

- Ability to contribute to local community and make a difference through ouorporate Social Responsibility activities, like Planet 21.r C