Banquet Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Banquet Supervisor

Raffles Dubai

POSITION DESCRIPTION

Position: Banquet Supervisor

Department: Food & Beverage

Reports to: Assistant Banquet Manager

PURPOSE OF POSITION

To oversee and direct all aspects of the guests function to achieve the highest possible guest satisfaction.

KEY ROLES & RESPONSIBILITIESKEY ROLES & RESPONSIBILITIES:

• Maintain and promote Raffles Hotels & Resorts Brand Promise and operational excellence.
• Direct all operational activities towards supporting the Raffles Dubai's Mission, Vision, and Core Values.
• Must know the standards set by Raffles Hotels & Resorts (MOG) and Raffles Dubai standards.
• Assisting manager in the Meeting's operation.
• Develop weekly Meeting Center duty roster and station plan.
• Handling of guests complains.
• Ensuring of service standards during operations and also to give training and guidance.
• Performs opening/ closing duties as assigned. (Check list)
• Meeting Room maintenance and housekeeping.
• To update and disseminate relevant information to Meeting Centre employees.
• Assist in employees' development, counseling and resolving staff conflict.
• Welcoming the guests, assist & lead them to the meeting room.
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Monitor Meeting Center personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention.
• Manage and provide direction for day-to-day operation and administration of all components of Meeting rooms.
• Supervise and coordinates any requests from the guest concerning meeting rooms.
• Is fully aware of the Credit policy.
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
• Sign in and out in the logbook before and after shift.
• Learning of safety, sanitation and hygiene policies.
• Participation in internal training and necessary meetings.
• Have a thorough understanding and knowledge of all food and beverage items in the menu.
• Maintain detailed knowledge of coffee breaks menus and other outlets operation timing, including daily specials.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of banquet service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff
• Knowledge of Excel, MS Word, Power Point

• Hotel Restaurant Management graduate

• Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment